Empgowin Hiring for IT Operations Manager Job at Dubai Full Time

Job Description :

• We need an IT operations manager to oversee OTM, WMS etc on need basis

• Overall responsibility for the day-to-day operations and management of Oracle Transportation Management, Oracle Warehouse Management System etc
• Operations Manager is responsible for managing business processes and resolve issues proactively by working with several internal stakeholder teams
• It includes key disciplines of: Change Management, Incident Management, Problem Management, Release Management, Operational Acceptance
• Accountable for establishing robust operating governance and best practices for the environments.
• Ensure reliability and availability of services and monitor adherence to IT security policies and procedures
• Identify, develop, implement, and track key performance indicators for the customer experience and operations teams.
• Ensure support teams are operating in adherence with all ITSM Processes and with associated Service Level Agreements (SLA).
• Be a lead for escalations for customer centric issues, support team members to promote the highest level of efficiency and customer satisfaction.
• Identify frequently raised issues to take up with the technical team to provide permanent fixes.
• Prepare Weekly Statistics and share the report for internal review.
• Define KPIs to evaluate the effectiveness and efficiency of the process, review measures metrics and initiate actions required following the analysis of reporting data.
• Strong written and verbal communication skills
• Good understanding of Oracle technologies.
• Defining problems, collecting and analyzing data, establishing facts and drawing valid conclusions;

Note : We don’t need warehouse supervisors resumes or consultants. We need someone who can examine all the activities taking place in OTM/WMS as a whole. Adding to this,we are looking for IT operations manager who can track CRs, incidents etc and few times PM responsibility for OTM/WMS domain.