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Qualifications
Primary Location: United Arab Emirates-Dubai-Dubai – Deira, Baniyas Road, Enbd Head Office
Job: Customer Service
Organization: Business Banking
Schedule: Regular
Shift: Standard
Job Type: Full-time
Job Posting: Jan 15, 2023, 11:16:53 PM
Department Description:
The incumbent wiU be responsible for Managinga team of CSRs who will provide specialized st1ppon to RMs RMs to achieve high level of satisfaction for their customers Accountable for ensuring that
overaJl perfonnance of the subordinate team fully meets the preagreed service delivery and standards productively across a substantial and often varied area oftra1153ctions and information processing
Brief Description:
Liaising with all d��artments especially retail operations of the bank for resQlving customer
service related issuesremittance card account opening cheque processing compliance and legal
Approval and signing off for NonFinancial transactions FD specia1 rates account access
��ppmval AOF Upgrade facility applications and credit card assessments f9rms as per delegated authority
Process of RM mapping and change ofbusinesssegment fQr clients with CSRs
Delegation of duties to CSRsby monitoring and conrrolling thetasks Alsoobtainfng OJpropriate feedback to them
Attending to customers on behalf of RMs in their absence
Maintaini��g daily reports of non financial transactions perfonned by CSRsas per audit
requirement
Review requests received by customers and quality check of all transactionsrequests received by CSRs to process
Detailed Description:
Training new staffs and familiarizing RMs on the operational system and procedures
Maintenance of RM wise statistics for NTB Customers upgrades credit cards and facilities
Introduction qf checklists for opening of individual and Busin��ss EarlkingSME accounts credit cards and f3cility applications
Job Requirements:
Training new staffs and familiarizing RMs on the operational system and procedures
Maintenance of RM wise statistics for NTB Customers upgrades credit cards and facilities
Introduction qf checklists for opening of individual and Busin��ss EarlkingSME accounts credit cards and f3cility applications
Additional Details:
Strong business judgment and superior analytical abilities particularly in financial analysis
Strong interpersonal and team working skills and an ability to worlc effectively at all l1Wels of the organization able to build
o re1ationships and netwrk
effeclively and gain Broad respect throughout the organization
Ability to multitask and work under pressure flexibility with lastminutes challengeschanges
Strong sense of professionalism and inregrity
Ability to worJc comfortably with different cultures backgrounds and skjlls
Excellent verbal and written presentation skills
The incumbent wiU be responsible for Managinga team of CSRs who will provide specialized st1ppon to RMs RMs to achieve high level of satisfaction for their customers Accountable for ensuring that
overaJl perfonnance of the subordinate team fully meets the preagreed service delivery and standards productively across a substantial and often varied area oftra1153ctions and information processing
Brief Description:
Liaising with all d��artments especially retail operations of the bank for resQlving customer
service related issuesremittance card account opening cheque processing compliance and legal
Approval and signing off for NonFinancial transactions FD specia1 rates account access
��ppmval AOF Upgrade facility applications and credit card assessments f9rms as per delegated authority
Process of RM mapping and change ofbusinesssegment fQr clients with CSRs
Delegation of duties to CSRsby monitoring and conrrolling thetasks Alsoobtainfng OJpropriate feedback to them
Attending to customers on behalf of RMs in their absence
Maintaini��g daily reports of non financial transactions perfonned by CSRsas per audit
requirement
Review requests received by customers and quality check of all transactionsrequests received by CSRs to process
Detailed Description:
Training new staffs and familiarizing RMs on the operational system and procedures
Maintenance of RM wise statistics for NTB Customers upgrades credit cards and facilities
Introduction qf checklists for opening of individual and Busin��ss EarlkingSME accounts credit cards and f3cility applications
Job Requirements:
Training new staffs and familiarizing RMs on the operational system and procedures
Maintenance of RM wise statistics for NTB Customers upgrades credit cards and facilities
Introduction qf checklists for opening of individual and Busin��ss EarlkingSME accounts credit cards and f3cility applications
Additional Details:
Strong business judgment and superior analytical abilities particularly in financial analysis
Strong interpersonal and team working skills and an ability to worlc effectively at all l1Wels of the organization able to build
o re1ationships and netwrk
effeclively and gain Broad respect throughout the organization
Ability to multitask and work under pressure flexibility with lastminutes challengeschanges
Strong sense of professionalism and inregrity
Ability to worJc comfortably with different cultures backgrounds and skjlls
Excellent verbal and written presentation skills
Qualifications
AS Mentioned in the JD
Primary Location: United Arab Emirates-Dubai-Dubai – Deira, Baniyas Road, Enbd Head Office
Job: Customer Service
Organization: Business Banking
Schedule: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting: Jan 15, 2023, 11:16:53 PM
