Job Purpose
Under the general supervision of the Retail Training Manager, the job holder contributes to the Company’s Training Program by conducting On-the-Job / Field Training, follow-up, refresher and evaluation for all Forecourt, C-Store, Zoom Market, Zoom Metro, Car Wash, Quick Oil Change, Pronto Retail Site Staff through explanation and demonstration of standard operating procedures and respective staff responsibilities.
This is to be done in coordination with Retail Trainer/s as per ongoing training
Principal Accountabilities
1. Training Needs Analysis
Analyzes site training and retraining needs by:
Monitoring and reviewing performance standards at retail site level with focus on C-Store, Zoom Market, Zoom Metro, Forecourt, Carwash, Quick Oil Change and Pronto Operations with the Retail Trainer and Retail Training Manager
Conducting needs analysis survey at the site to determine training requirements for retail site staff with core focus on C-Store, Zoom Market, Zoom Metro, Forecourt, Carwash, Quick Oil Change, Pronto Staff, Shift In-Charge, Site In-Charge.
2. Development of Training Materials
3. Training Delivery
4. Training Evaluation
5. Projects
6. Reporting
Minimum Requirements
Good Communication and motivational skills to convey practical and hands-on concepts.
Strong command of the English Language.
Degree in College with at least two years experience in Field Training .
Computer Skills in preparing presentation, and ability to maintain training records.
Knowledge of the retail work practice and administrative procedures and ability to influence staff.
Capable of spending most of the work time in the field.
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