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Collection Officer
Date: 20-Sep-2022
Location: DUBAI, AE
Company: ENOC
Job Title
Collection Officer
Business
Retail Segment
Job Purpose
Under the day to day supervision of Retail Outlets Leasing Manager, the job holder is responsible for collecting various type of payments annual rent, service changes, admin fees, penalties, bank guarantees, additional rent, drawings & utilities from all respective retail tenant at ENOC/ EPPCO Retail Sites & ZOOM Stores (110+ companies and 400+ leases)
The job holder is responsible to reconcile and prepare final settlement for each account. The job holder shall issue and monitor all VAT invoices related all type of charges.
Principal Accountabilities
- Handle & manage payment collection for various leasing income on regular basis, such as: Rents, Additional Rents, Service fees, Penalties, Utilities and Project fees.
- Develop and generate records tracking process for all type of payments and prepare invoices and ensure timely collection for various payments as per the agreed terms and conditions in the lease agreement.
- Supervise collection process with finance team and tenants related to any outstanding payments.
- Manage “Monthly Sales Reports” and “Annual Audited Sales Reports” collection and report submission on day to day.
- Manager all communication sent to tenants (per brand and per site – more than 430) regarding utility payments and Additional Rent payments
- Ensure all dues are monitored and collected on time to maximize the recovery
- Responsible for smooth collection process on the business
- Responsible for constant Follow up with tenants on dues
- Responsible to monitor and Issue late payments letters and invoices
- Manage the reconciliation of all VAT payments with finance and tenant
- Responsible to solve problems with tenants related to wrong transactions / duplicate billing and how to read invoices.
- Constant follow-up with Return cheques if there is no balance in customer account
- Educating tenants about facilities and mode of payment
- Reprint invoice and email to those tenants who did not receive the same to effect the payment in time.
- Inform the customers to email the bank deposit slips with their customer code and invoice nos. to those who remit at our bank account.
- Monitor all online payment through Property Management System (B2B module)
- Responsible to achieve the target set by the management
- Manage utilities collection related to Electricity, Water, Sewerage & LPG for all applicable tenants.
- Communicate with tenants about their bank guarantee expiry and get the renewed one in time.
Experience
- Diploma holder or relevant Degree.
- Excellent Communication & analytical skills
- Excellent knowledge and skills in the use of Microsoft package (Excel, Word & PowerPoint) and Oracle based applications
- Ability to work independently & as part of a team.
- Amicable in nature and be a team player
- UAE Driving License
