Organization Unit Purpose
The inbound unit is focused on resolving incoming customer queries via the customers channel of choice.
Job Purpose
To resolve the customers query at the first opportunity across a range of channels (phone, chat, email). Where appropriate provide tailored education about our channels, products and services building trust in the bank’s digital platform.
Job Responsibilities
Skills / Work Experience
Competencies
Education and any other certification:
Bachelor’s degree
About Us
Tanfeeth
Established in 2011, Tanfeeth is the Gulf Cooperation Council’s (GCC) first large-scale Business Service Partner and fully owned subsidiary of Emirates NBD. Tanfeeth is dedicated to supporting the Emirates NBD Group by delivering regional expertise, cost productivity, and excellence in customer service delivery in terms of quality, consistency and efficiency, to the Group’s growing customer base.
In Arabic, ‘Tanfeeth’ means ‘getting the job done’ and that’s exactly what we do! We function as an operations and service platform with international customer service standards. Our end goal is to continue to raise the benchmark for customer service across the region and deliver exceptional customer experience through partnership, passion & people.
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