Emirates Islamic Hiring for Manager, Business Transformation Job at Dubai Full Time

Unit Purpose:

The unit receives, assesses and then prioritizes various projects for business units and for support units based on their alignment to Emirates Islamic’s strategy; playing a key role for the bank in being able to attain its tactical and strategic goals.

Informed by the Customer Experience Unit and/or other projects’ outcomes, the unit determines improvement areas and suggests projects as well.

The transformation team will serve as an end-to-end project implementation factory, all the way from conceptualization to go-live, ensuring the attributable value/benefit is realized post project implementation. It is positioned as a hub for project monitoring as well, oversee the bank-wide efforts as required.

To sum up, there are three key responsibilities of the EI Business Transformation Unit:

Ø Business transformation:

Unit will help Business Lines further develop their business by enabling them to target their sales efforts more accurately and serve their customers as competitively and as efficiently as possible. Projects conducted for this purpose will mostly be of process re-engineering nature but they are not limited to it given the custom business need, e.g:

o Business process re-engineering & digitization

o Research-, analysis- and planning support for a new service’s / product’s launch or discontinuation

o Sales/Service model re-design

o Channel re-design

o Performance management

o Workforce/ resource planning

o MIS improvements/ set-up

Ø Operational efficiency improvement

Unit will help support units to work more efficiently. Operations, Risk, HR, Finance, Compliance and other support departments will be subject for projects aiming at operational efficiency improvement. Again, most projects will be re-engineering initiatives for existing processes but other engagements are probable:

o Process re-engineering & digitization

o Governance revamps

o Departmental designs on KPIs, layers, spans of control

o Outsourcing decisions

o Performance management

o Workforce/resource planning

o MIS improvements/ set-up

Ø Bank-wide PMO

Unit will monitor all ongoing/planned initiatives run by EI transformation in all business/support units and provide regular reports to respective heads and to the senior management as required. Other ongoing projects not run by the EI transformation can be scoped in for the PMO as seen fit by the business/support units.

The transformation team can suggest potential projects as mentioned above; where business lines and support units will have the final say in prioritization.

Given the unit is within the COO domain, it supports the COO for multiple other ad-hoc tasks, including but not limited to:

• Acting as a decision making hub for the COO domain, ensuring proper MIS systems are in place and COO is well informed for any critical decision quantitatively and qualitatively
• Leading and/or monitoring(PMO) ENBD Group-led initiatives
• Supporting the prioritization of the EIIT agenda
• Monitoring outsourced activities with a lens of process improvement

Job Purpose :

The job holder executes projects end-to-end for business lines and support units in EI, leading teams composed of dedicated transformation team resources and temporarily allocated resources. He/ She acts as the single point of contact for his/her engagement(s), manages expectations of project stakeholders, the project sponsor and the project team.

The work encompasses all project management responsibilities throughout the lifecycle of a transformative project, all the way from conceptualization to go-live. As the projects would entail stages like opportunity identification, diagnosis, alignment, planning, implementation and monitoring; multiple skill sets would be required to successfully hold the project manager position. Key effort required would include but won’t be limited to:

Ø Demonstrating an ability to use inherent /acquired skills and experience to lead conceptualization and problem solving for the project rationale

Ø Establishing strong collaboration with business units and support units during the engagements

Ø Demonstrating an ability to manage his/ her time efficiently using 80/20 skills

Ø Providing implementation monitoring & guidance to IT and all other parties involved

Ø Ensuring necessary MIS/controls is in place to measure and confirm project’s impact

Ø Day-to-day management of allocated resources and a drive to grow these resources providing the right level of challenge fit for their improvement areas

Ø Proper documentation of project outcomes and learnings to complement EI’s intellectual capital

Responsibilities:

• Process gap analysis & issue mapping
• End-state process design
• Alignment & Resource planning
• Implementation oversight
• Diagnose current status through qualitative interviews and quantitative analysis
• Problem-solve and identify improvement areas
• Lead diverse teams of business executives towards implementation and impact achievement
• Coordinate necessary resources from Business, IT, Operations and other bank areas
• Run PMO for all relevant projects
• Collect data, conduct analyses and propagate information as needed

• Bachelor or Masters degree with solid indications of academic excellence
• Banking knowledge, across most EIB business lines
• ~6 years of professional experience
• 2-3 years of experience in the banking sector
• Has previous consultancy experience with top consulting houses or internal transformation/strategy teams of large corporations
• Experience across multiple geographies, preferably internationally and locally
• Proven track record in implementing change across large organizations
• Superior problem solving and analytical skills
• Strong verbal and written communications skills
• Proficient in Excel and PowerPoint
• Solid interpersonal skills: Relationship-builder/team player with ability to interface with all employee levels
• Impact-driven, can calibrate between details and big-picture to achieve results
• Strong sense of ownership and proactivity
• Able to retain high-energy levels throughout difficult transformation programs
• Can handle conflict and resolve it appropriately
• Mature profile with seasonal ability to lead workstreams along senior members
• Ambitious, hardworking, self-motivated, and energetic individual
• Attention to details while maintaining sight on the bigger picture
• Strong ability to multi-task
• Ability to work successfully within highly diverse environment