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Job DescriptionIn line with the UAE Government’s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation’s success. We are looking to find the best UAEN talent to join our ENBD familyJob PurposeThis job focusses on servicing the customers in all aspects with specific importance being given to closure of Customer’s service requests and complaints raised with the bank Provide product and services information, advice relevant products and services to customers to increase awareness and promote their usage. The job holder is also responsible to address customer problems and complaints to achieve satisfactory resolutions for all the customers tagged to the job holder.Job Responsibilities:Ensure closure of all service requests for the tagged customers within the defined TATProvide end to end customer service to PRB customers as per bank TAT’sCoordination with relevant departments for processing within TAT’s Handle Product & Service Related Queries. Handle all requests as per new branch model rolled out. Ensure customers visiting the Priority Centers are serviced on priority with their requests/complaintsInform customers of delays, if any, for their requests raised with the bank. Address customer complaints & provide First Contact Resolution where ever possibleEnsure end to end follow up till the customer complaint is resolved and escalate when necessaryAdherence to applicable policies & procedures to safeguard bank’s interestsReport discrepancies to managementEnsure cross sell to each PRB customerEnsure no PRB customers have less than 5 products with the bankAbout UsEIBEmirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari’a principles.As one of the leading Islamic banks in the UAE, Emirates Islamic offers exciting career opportunities for highly motivated professionals and graduates. At Emirates Islamic, we believe that our Employees are our biggest asset and we continuously invest in Talent Management & Training and Development programmes to help them excel professionally and achieve success in their chosen career.Emiratization is a key strategic objective at Emirates Islamic. We provide training to talented, young Emaratis under dedicated programmes that shape their ambition, passion & commitment and guide them to become the future leaders of the organization as well as the overall financial sector.We are driven by our values of Innovation, Customer Service, Ambition & Ownership and are always looking for talent to add to our diverse work environment comprising of over 60 nationalities.
