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Job DescriptionAddress customer problems and complaints to achieve satisfactory resolutions. Referring issues beyond the role limit to appropriate points of reference. Resolve client problems and respond to inquiries quickly and effectively. Adhere to legal, corporate and regulator procedures. Apply and comply with relevant processes, procedures and controls to meet the unit’s needs while providing efficient service to customers. Effectively identify and respond to Business Banking client needs. Ensure completion of client transaction in timely and quality manner. Increase client satisfaction by providing high-quality service. Support the quality initiative by reducing transaction defeats and cycle time. Incorporate EIB values into all activities. Add value to our clients through delivering on our EIB Banking experience. Provide product and service information, advice and relevant products and services to customers to increase their awareness and promote their usage. Greet and orient the client to EIB products and service. Manage efficient paper –flow, supporting relevant proceduresContacting client and getting missing documents. File maintenance. Preparing basic Memo. Any other task requested by your line Manager. Maintain strict control of confidential documents/secured negotiable items to prevent loss or misuse. Skill Required:Relevant education with minimum of Bachelor’s DegreeRelevant experience in similar jobUAE experienceBanking products and operationsOral and written communicationIn line with the UAE Government’s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation’s success. We are looking to find the best UAEN talent to join our ENBD familyAbout UsEIBEmirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari’a principles.As one of the leading Islamic banks in the UAE, Emirates Islamic offers exciting career opportunities for highly motivated professionals and graduates. At Emirates Islamic, we believe that our Employees are our biggest asset and we continuously invest in Talent Management & Training and Development programmes to help them excel professionally and achieve success in their chosen career.Emiratization is a key strategic objective at Emirates Islamic. We provide training to talented, young Emaratis under dedicated programmes that shape their ambition, passion & commitment and guide them to become the future leaders of the organization as well as the overall financial sector.We are driven by our values of Innovation, Customer Service, Ambition & Ownership and are always looking for talent to add to our diverse work environment comprising of over 60 nationalities.
