Emirates Islamic Hiring for AVP – Sales Head Employee Banking Job at Dubai Full Time

Retail Banking Group comprises of three distinct segments namely Personal BankingPSB Priority BankingPRB and Business BankingBUB Retail Banking financials are split by these three segment groups for detailed financial reporting in line with Emirates NBD Group strategy This customer centric segment strategy enables the bank to devise client focused action plan to achieve optimization of profitability and customer engagement

Personal Banking is the largest segment within Retail Banking comprising over 400k customers AED 900Mn Revenue AED 7 billion Deposits and AED 17 billion Assets This segment focused approach is critical for next phase of growth as we need to have dedicated action plan at segment level to manage emerging challenges

The unit is thus created to conceptualize develop and implement a sustainable customer driven segment management system to maximize the Banks business from the Personal Banking customer segments Customer and PL ownership will rest with the Personal Banking segment head while products and channels will be servicing functional needs
Brief Description:

Job Purpose
Job holder is accountable for Proactively managing the Employee Banking fulfillment team to achieve or exceed the sales and service objectives assigned for new customer acquisition asset crosssell and servicing of key payroll relationships with help of Employee Banking RMs using exceptional sales leadership skills to ensure profitable business development and growth
Sales target delivery through strategic planning in coordination with Employee Banking RMs
Relationship management internal and external

Marketing and branding activities for Employee Banking

New business development initiatives

Ensure Cost of AcquisitionSales is within the allocated Annualized Sales Budgets
Team Management of current strength and team buildup

Productivity of staff is maintained throughout the year
Ensure high level of customer service regulatory and credit policy compliance
Detailed Description:

Job Content
1 Financial Target

Sales planning execution and financial performance monitoring and tracking
Support Employee Banking RMs in meeting their annual targets
Provide link between business expectations and sales organizational Capabilities

Generate Cross Sell opportunities to Existing Customer base of payroll relationships working closely with Employee Banking RMs

Achieving cross cell retail products by identifying customer needs to offer the right product
Develop and prepare sales quarterlyyearly business plan and proposal for incentive structure for the higher management to approve
Seek approval propose and coordinate with the Head of SalesHead of Retail for deviationdeferralrecommendation of a finance submission on case to case basis
2 Customer Service

Ensure customer services turnaround time and customer stratification is maintained a high level
Provide support to Employee Banking RMs to manage key payroll relationships and also engage with internal stakeholdersCIB BUB Product Teams and PSB to align on delivery goals

3 Team Development
Train resources on Product Policy Documentation competition offerings etc Training programs ongoing basis
Ensure full headcount is maintained throughout the year by building pipeline for new sales agents

Proactive consequence management to weed out low performers
Job Requirements:

4 Operational Efficiency
Conduct Performance appraisals monthly quarterly and yearly basis and recommend Retention solution and Skill Enhancement training via HR
Conduct Regular Monthly Meetings to resolve issues and process enhancement procedures Work closely with creditoperations department for remedial and counteractive actions to be taken case to case basis when required
Effective lead management and Initiate sales promotions with adherence to the marketing principles of the bank for an improved customer acquisition management
Closely work with higher management and strategic planners for an enhancedimproved planning and decision making
Maintain a low risk rating by the business and Shariah compliance
Revisiting TML based on business acquisition reports from Policy and Risk
Relationship maintenance and quality enhancement to the TML
Maintain attrition by sourcing New to bank Acquisition to balance the portfolio and timely Renewal of DepositsApplicable to Liabilities
5 Stakeholder Management

Deal with internal and external stakeholders to drive Employee Banking agenda
Ensure service levels for high value payroll relationships is delivered

Periodic updates to management on progress made

6 Personal Development

Develop and enhance leadership qualities

Focus on team management and development
Act as mentor for junior staff and help them grow as individuals and professionals
Educational

Graduate postgraduate with preferred specialization in marketing finance banking or related discipline

Additional Details:

Experience
Around 810 years work experience
56 years of SalesProductSegment Management experience or working in financial institution

Sales and distribution experience an advantage
Demonstrated ability to identify and realize new opportunities

Local market knowledge advantage Multi country experience preferred
Strong communication skills both verbal and written an absolute must formal presentation skills
Knowledge Skills
Deep understanding of the dynamics of a Consumer Banking business
Excellent written verbal communication negotiation and presentation skills Able to identify problems cultivate solutions and createdeliver presentations to senior management
Resourceful selfconfident entrepreneurially focused creative problem solver with prior experience developing business and operational strategies and can tactically implement proposed recommendations
Collaborative team player with strong stakeholder management skills who can think creatively and strategically while building crossfunctional and crossdivisional relationships
Strong analytical and influencing skills required

Strong organizational problem solving and project management skills
Knowledge in market research process
Behavioural Competencies
Must be able to accomplish results in a crossfunctional team environment exhibiting formal and informal leadership skills and a strong goal results orientation
Strong strategic thinking skills and ability to command respect across the organization based on professionalism and expertise
Excellent management and leadership skills including a proven history of developing successful teams
Strong drive to implement solutions in the most efficient manner working with business partners throughout the company to assist in process development and implementation

Qualifications

AS Mentioned in the JD

Primary Location: United Arab Emirates-Dubai-Eib Head Office, Dubai

Job: Business Support

Organization: Retail Products

Schedule: Regular

Shift: Standard

Job Type: Full-time

Day Job

Job Posting: Jan 24, 2023, 5:43:05 AM