Emirates Grand Hospitality Hiring for Reservation Agent (Hotel Experience is mandatory) Job at Dubai Full Time

We are urgently looking for Reservations Agent to join our group. Interested applicants may send their updated CV with Photo. Only shortlisted applicants will be contacted by HR Department.

Job Responsibilities:

• Input , modify, or cancel phone reservations into the system directly and file accordingly
• Ensure that all reservation requests are processed and confirmation and or cancellation letters or emails are sent out in as per SLA.
• Answer complaints regarding reservation and refer any problems to Reservations Manager.
• Answer inquiries and or promote hotel services and facilities.
• Answer questions on rates and room types availability.
• Performs any other duties that may be assigned from time to time by the management.
• Refer requests for extension or change of payment for in-house guests to Front Desk.
• Must have experience as Reservations Agent.

QUALIFICATIONS:

– With hospitality experience

– At least 2 year experience in Reservations

– Have knowledge in opera system

– Currently in UAE

Job Types: Full-time, Permanent