Emirates Grand Hospitality Hiring for Hotel Manager Job at Dubai Full Time

We are currently looking for an Experienced Hotel Manager to join our growing team. Only shortlisted applicants will be contacted by HR Department.

Summary Description:

Responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. He / She should be an ambassador for the brand and hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work Very closely with the hotel owners and other stake holders.

Responsible for managing the Hotels management team (HOD’s) and overall hotel targets to deliver an excellent Guest experience. A Hotel Manager would also be required to manage between profitability and guest satisfaction measures.

A) Responsibilities and Duties:

• Oversee the operations functions of the hotel, as per the Organizational chart and assumes the total responsibility of managing the property.
• Manage the various Department Heads as to:
• o Coordinate planning of Department Heads and Assistant Managers with regard to time-tables, work schedules, employment of employees within the different services; solving of bottle necks;
• Coordination of the execution of activities via instructions to the Heads of Departments/ Assistant Managers, supervision of the execution;
• Determination of the workforce, recruitment and hiring of new staff, supervision of sufficient introduction, execution of performance reviews and training of staff.
• Hold regular briefings and meetings with all head of departments.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints, and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Deliver hotel budget goals and set other short and long term strategic goals for the property.
• Developing improvement actions, carry out costs savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
• Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
• Prepare a monthly financial reporting for the owners and stake holders.
• Draw up plans and budget (revenues, costs, etc.) for the owners.
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services.
• Act as a final decision maker in hiring a key staffs.
• Coordination with HOD’s for the execution of all activities and functions.
• Overseeing and managing all departments and working closely with department heads on a daily basis.
• Manage and develop the Hotel Executive team to ensure career progression and development.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to hotel team members.
• Lead in all aspects of business planning.
• Respond to audits to ensure continual improvement is achieved.
• Corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Assisting in residential sales as and when required and development with strong sales prospects.
• Responsible for safeguarding the quality of operations both (internal & external audits).
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.
• · Responsible for achieving optimal guest satisfaction and a good working environment to attain all set objectives.
• · Responsible for running the hotel in accordance with the Standard Operating Procedures and Policies as set out by the company.
• Overseas to the implementation of optimal and attractive products and services required to address the hotel’s target groups, based on pre-agreed marketing plans and budgets.
• Ensures the correct production and distribution of information and promotion materials as agreed to.
• Guard the efficiency/productivity and the company results:
• Draw up plans and budget concept (revenue, costs, etc):
• Safeguard the realization, tracing and adjustment of deviations;
• Developing improvement actions, carry out costs savings;
• Guard/ controlling of cost price
• Delivering of data and proposals for the budgets and investments.
• Safeguard quality of operations (internal & external audits)
• Ensure integrity and confidentiality of information at all times.
• To perform any additional requirement, tasks and duties outside of his/her scope of work as deemed necessary by the Owner or Owner’s Legal Representative.

Job Types: Full-time, Permanent