Emirates Grand Hospitality Hiring for Front Office Supervisor Job at Dubai Full Time

POSITION TITLE: FRONT OFFICE SUPERVISOR

Summary Description:

Supervises and assists in the smooth and efficient management of Front Office Operations. This includes guest check-in/check-out, Guest requests, concierge services and promotion of in-house activities. Assist all guest’s requirements in an efficient, courteous and professional manner that maintains high standards of service and hospitality. Ensure that all non-residents and other visitors are helped and advised with regards to their general needs. MEASUREMENTS

A) Responsibilities and Duties:

· Be familiar with hotel services, operational hours and ongoing promotions.

· Assist staff with expediting problem payments (e.g., problems processing credit card).

· Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.

· Process all payment types such as room charges, cash, checks, debit, or credit.

· Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.

· Block rooms in the computer and identify designated requirements and requests.

· Contact appropriate individual or department (e.g., valet, Housekeeping) as necessary to resolve guest call, request, or problem.

· Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.

· Coordinate with Housekeeping to track readiness of rooms for check-in.

· Review shift logs/daily memo books and document pertinent information in logbooks.

· Count bank at the beginning and end of shift.

· Balance and drop receipts according to accounting specifications.

· Assist management in training, evaluating, counseling, motivating and coaching employees.

· Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

· Follow all company policies and procedure and comply with quality assurance expectations and standards.

· Ensure uniform and personal appearance are clean and professional

· Maintain confidentiality of proprietary information. Deal with all guest complaints, problem solving, disturbances, special requests and other issues that may arise.

· Supervise Front Desk Staff and assist controlling overtime when necessary.

· Develop and maintain positive working relationships with others; support team to reach common goals.

· Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.

Additional duties and responsibilities:

· Ensure integrity and confidentiality of information at all times.

· To perform any additional requirement, tasks and duties outside of his/her scope of work as deemed necessary by your Head of Department or the Management.

· Changes in business may require alterations to this Job Description.

Care of Equipment

· Ensures maintenance and careful handling of equipment used.

· Ensures timely reporting of malfunction or maintenance deficiency to appropriate area.

Training and Employee’s Activities

· Attends scheduled trainings.

· Participates actively in company-initiated employee activities.

Grooming and Hygiene

· Adheres to the specified hygiene and personal appearance standards of the hotel and surrounding area.

Attendance

· Adheres to the set procedures for attendance and timekeeping.

Company Policies and Procedures

· Adheres to the provisions outlined in the Employee’s Handbook, Disciplinary Code, and Rules & Regulations.

Environmental Awareness

· Reduces waste of supplies and materials by re-using or selling.

· Recycles, when possible.

· Conserves water and energy by adhering to environmental / energy conservation checklist appropriate for the surrounding area.

· Maintains clean surroundings.

· Participates in activities concerning the protection of the environment.

Job Type: Full-time