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Job Purpose:This job role involves supervision and administration of the credit control function within the company. This role entails the vigilant monitoring and upkeep of the organization’s credit policies to guarantee the efficient and effective execution of all credit-related activities. This role will be responsible for managing a team of credit control experts, engaging with customers, and fostering cooperation with multiple departments to reduce credit risk and enhance cash flow. Key Result Areas:1. Implement, and periodically evaluate the company’s credit and collection policies and procedures to ensure alignment with industry best practices and the mitigation of potential risks. Continuously monitor credit limits and terms and adapt them as necessary to address evolving business conditions. 2. Lead the collections process to expedite the recovery of outstanding debts in a prompt and professional manner. Supervise the team in their endeavors to reach out to customers with overdue accounts, negotiate payment plans when required, and resolve any disputes, diplomatically. 3. Assess the creditworthiness of both new and current customers through a comprehensive analysis of financial data, credit reports, and payment history. Formulate well-informed decisions regarding credit limits and terms, and effectively convey these decisions to relevant stakeholders. 4. Manage, train, and motivate the credit control team to ensure they perform at their best and achieve set targets. Offer guidance and support in resolving complex credit-related issues and escalations. 5. Compile routine reports and analyses of essential credit control metrics, including aging reports, collection performance, and bad debt provisions, leveraging this data to identify trends and opportunities for enhancement in the credit control process. 6. Collaborate with the sales and customer service teams to nurture positive customer relationships while managing credit-related issues, ensuring swift resolution of customer inquiries and disputes to uphold a strong business partnership. 7. Continuously review and enhance credit control procedures to streamline operations and boost efficiency, incorporating automation and technological solutions where feasible to enhance the overall credit management process. Knowledge, Skills & Minimum Experience: Education Qualification: a) Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.b) Additional professional qualification such as ACA, CPA, ACCA, CA is preferred.Work Experience: a) Proven experience (7+ years) in credit control, accounts receivable, or a similar financial role, with at least 2 years in a managerial/supervisory capacity.b) Exposure to lean/six sigma-preferred.c) Strong understanding of credit risk assessment, collections strategies, and credit control best practices. Skills: a) Ability to manage, delegate, motivate and monitor team activity.b) Excellent interpersonal skills with the ability to communicate at all levels with both financial and non-financial management.c) Intellectual with a strong commercial acumen.d) Drive to continually improve processes and seek new challenges.e) Ability to work well under pressure, working accurately with attention to detail, and meeting deadlines.f) Ability to assimilate complex information into clear and practical reports.g) Proven ability to build strong partnerships with external and internal stakeholders.
