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Organization : FLIGHT PREPARATION OPERATIONS
Description :
Assistant Operations Manager –Warewash– EKFC1
Position Within – Operations Department
Reports To – Operations Manager
Location – Dubai International Airport Terminal 1
Category : Catering Operations
Department : Warewash
Key Accountabilities
Supervising and motivating a team of Duty Officers and Team Leaders whilst leading the people management initiatives with respect to cost, compliance, service and people.
Responsible for ensuring all employees are working in safe conditions and reinforcing proactive behaviour in the application of safety measures and techniques.
Providing guidance and support to the Duty Officers in assigning and scheduling work based on the flight schedule.
Ensuring that Emirates Airline is provided with the in-flight catering service as per laid down procedures and specifications at all times.
Liaising with other key stakeholders from the Warewash, Production, Flight Preparations, Supply Chain and Administration on a daily basis to ensure clear and accurate lines of communication are maintained so we achieve on-time performance and in full at all times.
Managing all operational matters when on shift and communicating upwards if on-time performance may be affected.
Assisting the Senior Operations Manager with the development, implementation and improvement of business unit processes to achieve key result areas, cost savings and operational efficiencies as outlined by the department Head of Department.
Comply with the Company Occupational Health & Safety Policy.
Essential Requirements and Competencies
Bachelor;s Degree or Diploma in Hotel and Catering Management.
Extensive experience in a leadership role in an airport catering services environment.
Proven track record of managing and developing direct reports.
Demonstrated ability in preparing work schedules based on known demand and planning, supplying manpower accordingly.
Proven track record of managing Stock Keeping Unit levels and familiar with Automated Storage and Retrieval Systems.
Knowledge in understanding Galley Loading Plan, their impact on the business and a demonstrated ability in communicating and implementing these changes to the benefit of internal and external customers.
Experienced in scheduling multiple inputs to achieve an optimum output in a fast moving high growth business.
Ability to resolve customer complaints and anticipate emerging customer needs to continually improve service standards.
Ability to collaborate cross functionally and at all levels and team based approach including ability to positively manage conflict.
Experience in applying the tools and techniques from the Define Measure Analyse Improve Control cycle to create lean work processes and improvements.
DESIRABLE REQUIREMENTS AND COMPETENCIES
Proven ability to implement a structured cascade communication program that reaches all levels of the department.
Demonstrated experience and success using business improvement tools such as Lean Manufacturing or Six Sigma i.e. process redesign.
High level of commitment to continuous improvement, innovation, high levels of staff participation and diversity.
Demonstrated experience in the implementation and compliance to an integrated OHS system and HACCP.
