Emerson Hiring for Customer Order Administrator Job at Dubai Full Time

Candidates selected for this role will take ownership of customer orders to ensure order execution to the close of sale ensuring a high level of customer service is always maintained.

Your role responsibilities will include, but not be limited to, the following:

• Responsible for order entry execution cycle, sorting technical clarifications on order ensuring that the clean order proceeds into manufacturing.
• Order & Shipment Status escalations – ensuring that Factory shipments scheduled as per sales POR are on time & shipment status are updated on a weekly basis.
• Track requests, document history and manage status of orders & shipments.
• Ensures that all order specific constraints & milestones are closed for timely & accurate invoicing.
• Ensures adherence to local & international Company trade compliance procedures in connection with all transactions and business practices.
• Respond to customer enquiries received by telephone or e-mail.
• Continuous active coordination with Factories for on time shipments & escalation of overdue & top priority orders for timely& clean execution.
• Facilitate contract review and approval process for quotes and orders in collaboration with the sales and legal team.
• Under general direction, monitor all global order backlog for potential problems where the order fulfilment flow could stall and work with the proper personnel to resolve those problems.
• Liaise with Finance to resolve any invoice discrepancies and help reduce the company DSO levels.
• Provide contract management on all orders by ensuring commercial terms & conditions (such as payment terms, Incoterms) are with company standards.

What do I need to be considered for this role?

• Graduate in any discipline with minimum 2 years’ experience in Customer Relationship
• Should be a proven self-learner
• Problem Solving Capabilities
• Motivated & Effective in Quick Actions
• MS Office Skills
• Good collaborator
• Ability to work well under pressure
• Previously worked on any ERP software