emaratech Hiring for Customer Support Executive at دبي Full Time

Troubleshooting and Technology SupportSupports and provides service support via Phone, email and web portal ensuring effective resolution of customers’ concerns in the quickest possible mannerRouting the issue to correct team by understanding the issue properlyShould act as a first point of contact for customers for all issues related to emaratech service supportGathers and Records accurate service support incident informationListens and understands customers’ concerns; provides required guidance and information using the available resourcesEnsures complete control of the call by managing difficult customer situations, responding promptly to the needs of the customers; identifies and escalates issues as and when requiredPerforms primary investigation in all issues receivedFollows up on escalated and re – assigned service support requests and ticketsIdentify the solutions and contributes to the knowledge base and utilizes it as requiredProvides service health feedback based on received requests and ticketsRequirementsMinimum Diploma graduate or equivalent required Knowledge of ITIL FoundationMinimum 2 years of customer service in IT experience requiredExperience in working on Service Management Systems