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Together we are powering the future of Higher Education:
Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,900 customers and reaching over 26 million students in 50+ countries. We are dedicated to helping Higher Ed thrive by transforming their institutions to agile, digitally connected campuses that enable student success.
Overview:
About the opportunity
The Technical Solutions Consultant is an Ellucian technology specialist, helping to translate product strategy & vision and technical jargon into audience understandable content that serves to advance sales opportunities. This role will report to the E2AP Director of Solution Consulting, forming part of a global team of specialists that support the product and technical needs of the sales teams in their region, with specific awareness of the local customs and culture of the higher education industry.
You will work closely with a team responsible for a series of global demonstration environments that are regularly leveraged for product demonstrations. Participating in the formulation of demonstrable examples, content, and innovative configuration of the solution components in a manner that highlights the best of Ellucian products and address customer challenges.
Where you will make an impact
- By assisting sales Account Executives and management in qualifying opportunities, primarily to help determine how a prospect’s business requirements align with Ellucian’s software solutions and ensure the Ellucian portfolio is presented and demonstrated to address institutional challenges.
- Coordinating and participating in strategy and discovery calls, represent Ellucian at industry and user conferences, and provide a variety of technical product support throughout the sales process as needed.
- Building strong relationships amongst internal stakeholders by providing insightful direction, options and a plan for execution to improve productivity and competency.
- Taking an active involvement and co-ordination to innovate, develop, and improve the demonstration capability of Ellucian product demonstrations.
- Gather and document business requirements, discuss with clients and present back their requirements. Business process review and analysis of client business requirements.
- Configuring and offering software presentation workshops (preparation, execution, and follow-up) as well as documentation of prospect engagements with handoffs to the Professional Services team. Communicating feedback with Ellucian R&D, product management, sales, professional services and other departments regarding prospect issues.
What you will bring
- Strong knowledge/familiarity with the higher education sector in Middle East.
- Well-honed presentation, speaking and writing skills. Must have the ability to explain and present software & technology to diverse customers, and ensure they are able to use applications and functionality effectively to accomplish their work.
- Demonstrated understanding of Cloud/SaaS technology concepts.
- Demonstrated understanding of systems architectures and solution mix. With a strong knowledge/familiarity with the latest industry standard technologies used in software development (e.g. REST APIs, React JS) is desirable.
- Professional experience working with higher education systems or use of any Ellucian Student Information System (Banner, Quercus, Elevate, or PowerCampus) is desirable.
- Software implementation experience, especially Enterprise Resource Planning (ERP) solutions, preferably in the education sector, is advantageous
- Ability to use appropriate skills in the areas of: project coordination, multi-tasking, prioritisation of demands, group discussion, decision-making, communication, and time management.
What makes #Ellucianlife:
- 25 days annual leave plus public holidays
- End of service gratuity and flight allowance contributions
- Private medical and dental cover for self, spouse and 2 dependents
- Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
- 5 charitable days to support the community that supports us
- Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Lean In Circles and Go Green to name a few.
- Parental leave
- Employee referral bonuses to encourage the addition of great new people to the team
- We Foster a learning culture with:
- Tuition Reimbursement Assistance
- Professional development opportunities
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