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Overview:
Element has an opportunity for an IT Engineer to join our IT team in Dubai.
In this role , you will be responsible for diagnosing, repairing and maintaining hardware and software components to ensure the smooth running of computer systems and involves coordination with external vendors for support and maintenance activity as well as collaboration with appropriate IT teams to raise issues/risks within the environment with a focus to reduce incidents and maintain high customer satisfaction levels.
This role will be based in Barsha Heights , Dubai
Responsibilities:
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners while monitoring and maintaining computer systems and networks while diagnosing and troubleshooting software and hardware issues
- Repairing and replacing damaged computer and network components and responding in a timely manner to help Desk service issues and requests and set up domain and email accounts for new users
- Provide assistance to customer issues via phone, email and Teams chat and perform remote troubleshooting through diagnostic techniques and pertinent questions
- Testing new technology , conduct daily backup operations and maintain& update technical documentation regularly
- Monitor, update and follow-up helpdesk tickets regularly
Skills / Qualifications:
- Bachelor’s degree in computer science or related field or equivalent knowledge with 3+ year of related professional experience as as a help desk technician or other customer support role
- Working Knowledge of Microsoft Active Directory (On-premise and cloud) and Azure Active Directory and good understanding of computer systems, mobile devices and other tech products
- Excellent interpersonal and customer service skills along with excellent written and verbal communication skills
- Able to quickly diagnose and resolve technical issues and learn new technologies & implement them
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Company Overview:
Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 6,500 brilliant minds operating from 200 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.
When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.
While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.
Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.
Diversity Statement:
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: race, colour, age, religion, gender, national origin, disability, and/or protected veteran status, or other characteristics in accordance with the applicable governing laws.