Electrolux Hiring for Customer Service Specialist Job at Dubai Full Time

Business Unit – Sales Operations & Ownership Solutions, MENCA
Reports To – Customer Service Manager, MENCA – Indirect Markets

Your Role
Daily processing of customer orders while ensuring a close follow-up with Supply & Transport planning team in order to ensure a best in class service to our customers. The jobholder will play a key role of coordination between Customers, Sales Team, Product Line and Supply & Transport Planning team.

A Typical Day

Build sustainable relationships and trust with customers through open and interactive communication
Resolve any problems or queries that our customers might face
Review and verify orders information’s and shipping instructions to ensure 100% accuracy.
Identify and assess customer’s needs to achieve satisfaction.
Maintain factory production details and communication of open orders report.
Prepare quotes pertaining to new Sales queries and demands
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Ensure Management commitment in terms of Business call numbers is delivered on a monthly basis.
Drive to achieve “Order Processing” and “Delivery Services” related KPI’s
Follow communication procedures, guidelines and policies
Maintains a positive, empathetic, and professional attitude toward customers always
Provides feedback on the efficiency of the customer service process
Go the extra mile to engage customers and ensure their satisfaction

Who You Are

Minimum 1-2 years Customer Service and / or Order Processing Services related experience.
Bachelor’s degree required
Understanding of Inco terms, freight activities and documentation

Knowledge of SAP ECC
Advanced computer software skills (Excel, PowerPoint, Pivot tables)

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