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Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2021 revenues of approximately $10.5 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com. The business
With over 60 years’ experience, Eastman Performance Films are world leaders in the manufacture and supply of high-performance window and paint protection film for automotive and architectural applications.
With a dedicated team based throughout the region, Performance Films EMEA, covers a broad territory. An extensive product range, combined with a diverse portfolio of brands and the very best in marketing and technical support has enabled the business to flourish in recent years, with further strong growth expected to continue in 2022 and beyond. The role
The Inside Sales Representative will provide inside sales support to the sales team in the region of the Middle East, Africa and India.
Location: Dubai. Responsibilities
Support the regional sales team, providing administrative support in areas such as leads conversion, pricing, contracts, quality claims, and opportunity management etc.
Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
Initiate lead communication by following the funnel steps of onboarding new customers and updated interaction and funnel stages in SFDC
Route qualified opportunities to the appropriate account manager for further development and closure
Provide Voice of Customer feedback including product quality, performance and service issues and concerns
Actively participate in the demand planning process for the territory
Help provide sales analysis data to the sales team
Engage effectively with SFDC and opportunity management process
Process and, through effective interaction with other functional departments, resolution of all customer enquiries
Be Pro‐active in discussions with customers – Use consultative selling techniques to help drive sales and new marketing initiatives
Build trust with channel partners to enable capture of accurate and complete data to support OM and CRM systems
Proactive customer engagement documented in call reports. Submit 3‐5 call individual reports/month. Telephone interactions permitted
Participate fully in training sessions, meetings, skill building and professional development classes
Cooperate with sales team and regional leadership to help shape and execute strategic initiatives
Attend sales meetings, report on market situation
Be familiar with Performance Films product range and be able to discuss product features, benefits and applications
Negotiate/manage pricing requests, payment terms and other variables as required
Ensure distributor agreements are in place and updated as required
Monitor and assist with customer training needs
Conduct desk-based research to explore new market opportunities
Seek insights on market dynamics, competitor activity, pricing etc. and share this information via market research, call reports and SFDC posts
Enter and process customer claims and quality complaints with concerned departments
Support the sales team in CORE adoption plans Competencies
Fluent in English, verbal and written, Arabic is a plus
Must be able to work in a fast-paced environment and handle multiple, competing priorities with a sense of urgency
Ability in networking across large, matrix organizations
Excellent written and verbal communication skills
Strong organizational skills
Enthusiastic and motivated to create opportunities for Performance Films and to leverage the strength of the brand in the territory
Self-starter able to operate with minimal supervision and a strong ability to drive to results
Strategic thinker
Good presentation skills
Results oriented and proactive
Team player and collaborative
Honest and ethical
Experience and/or knowledge of window film/ glass and glazing/ automotive accessories would be beneficial
Familiarity with B-2-B and B-2-C marketing
Meeting and Exceeding Customer Expectations
Education / Experience
BS/BA in business related discipline preferred
Previous inside sales or customer service experience essential
Experience with CRM and other sales systems and tools
Traits: Service focused, tenacious, inquisitive
Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day
With over 60 years’ experience, Eastman Performance Films are world leaders in the manufacture and supply of high-performance window and paint protection film for automotive and architectural applications.
With a dedicated team based throughout the region, Performance Films EMEA, covers a broad territory. An extensive product range, combined with a diverse portfolio of brands and the very best in marketing and technical support has enabled the business to flourish in recent years, with further strong growth expected to continue in 2022 and beyond. The role
The Inside Sales Representative will provide inside sales support to the sales team in the region of the Middle East, Africa and India.
Location: Dubai. Responsibilities
Support the regional sales team, providing administrative support in areas such as leads conversion, pricing, contracts, quality claims, and opportunity management etc.
Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
Initiate lead communication by following the funnel steps of onboarding new customers and updated interaction and funnel stages in SFDC
Route qualified opportunities to the appropriate account manager for further development and closure
Provide Voice of Customer feedback including product quality, performance and service issues and concerns
Actively participate in the demand planning process for the territory
Help provide sales analysis data to the sales team
Engage effectively with SFDC and opportunity management process
Process and, through effective interaction with other functional departments, resolution of all customer enquiries
Be Pro‐active in discussions with customers – Use consultative selling techniques to help drive sales and new marketing initiatives
Build trust with channel partners to enable capture of accurate and complete data to support OM and CRM systems
Proactive customer engagement documented in call reports. Submit 3‐5 call individual reports/month. Telephone interactions permitted
Participate fully in training sessions, meetings, skill building and professional development classes
Cooperate with sales team and regional leadership to help shape and execute strategic initiatives
Attend sales meetings, report on market situation
Be familiar with Performance Films product range and be able to discuss product features, benefits and applications
Negotiate/manage pricing requests, payment terms and other variables as required
Ensure distributor agreements are in place and updated as required
Monitor and assist with customer training needs
Conduct desk-based research to explore new market opportunities
Seek insights on market dynamics, competitor activity, pricing etc. and share this information via market research, call reports and SFDC posts
Enter and process customer claims and quality complaints with concerned departments
Support the sales team in CORE adoption plans Competencies
Fluent in English, verbal and written, Arabic is a plus
Must be able to work in a fast-paced environment and handle multiple, competing priorities with a sense of urgency
Ability in networking across large, matrix organizations
Excellent written and verbal communication skills
Strong organizational skills
Enthusiastic and motivated to create opportunities for Performance Films and to leverage the strength of the brand in the territory
Self-starter able to operate with minimal supervision and a strong ability to drive to results
Strategic thinker
Good presentation skills
Results oriented and proactive
Team player and collaborative
Honest and ethical
Experience and/or knowledge of window film/ glass and glazing/ automotive accessories would be beneficial
Familiarity with B-2-B and B-2-C marketing
Meeting and Exceeding Customer Expectations
Education / Experience
BS/BA in business related discipline preferred
Previous inside sales or customer service experience essential
Experience with CRM and other sales systems and tools
Traits: Service focused, tenacious, inquisitive
Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day
