We are looking for a Client Account Manager for a client in Dubai
Job Summary : Responsible to provide end-to-end solutions to clients through effective coordination with Agents, Shipping companies, Clients and with all other respective parties locally and internationally in compliance with applicable regulations and ensure satisfaction of clients.
Responsibilities:
Strategic Account Objectives;
To create and continually update the policies and procedures on Import & Export activities covering the whole business cycle.
To identify the business improvement opportunities to expand the business operations in new countries through appointment of suitable agents.
To act as a single point of contact to clients providing end-to-end solutions through effective coordination internally within the organization and externally with all the applicable parties.
Client Account Management :
To work on quotations and proposals for import & export services and timely follow-up in order to win the business contract.
To provide effective and efficient services to clients through liaison with all the applicable parties such as Agents, Shipping lines, C&F, Govt. Approvals, Transportation, Warehousing etc., ensuring the best services are provided and clients are satisfied.
To timely update all the business details from the beginning till end into FRESA system to enable to extract the necessary client updates.
To internally coordinate with all applicable parties and provide key recommendations and timely escalations to management.
To liaise with various clients and vendors and ensure their satisfaction and timely receipt and payment done in line with the agreed credit terms.
Reporting / Internal coordination :
To submit regular weekly / monthly MIS reports and present to management along with the recommendations as applicable.
To internally coordinate with Accounts, Transportation, C & F, PRO, Customer Service section to ensure that smooth services are provided to clients.
To provide the necessary support to internal team members in order to extend effective and efficient
Working environment, interfaces and decision making :
Working Environment : Office oriented job. Occasional travel to meet clients needed. Contacts : Internal : All departments External: Vendors / Clients.
Decision Making : Recommend policies and procedures. Provide recommendation to Management.
Job Type: Full-time
Ability to commute/relocate:
Application Question(s):
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