JOB PURPOSE
We are looking for a professional Operations Manager to be responsible for managing all DXBlends operations and for delivering an excellent guest experience. The successful candidate will be able to forecast, plan and manage all F&B orders, staff and finance. The goal is to maximize sales and revenue through customer satisfaction and employee engagement
Main Responsibilities
· Receive training in Dubai of standard operating procedure from DXBlends representatives.
· Studies and understand about all DXBlends products and operational requirements.
· Complete all works and arrangement regarding opening the DXBlends Café.
· Ensure to achieve sales and profit targets set by DXBlends.
· Manage the day-to-day activities of the store.
· Ensure all staff is following standard operating procedures.
· Generate daily sales report
· Follow daily and weekly sales trends closely.
· Present analysis of monthly sales report at monthly management meeting.
· Ensure the long-term health and profitability of the store.
· Resolving customer complaints regarding food quality and customer service.
· Suggesting new menu items based on customers’ preferences and feedback.
· Able to oversee the maintenance and repair of store equipment.
· Build brand recognition and awareness through marketing campaign and in-store promotions
· Performs other duties as assigned by the Manager.
Qualifications and Experience:
· Bachelor’s degree in Hotel Management.
· Minimum 3-5 years of Coffee Shop & Restaurant management experience
· Experience in customer service
Skills required:
· Excellent listening skills.
· Excellent speaking and written communication in English.
· Strong leadership skills.
· Proven success as a team leader and member.
· Demonstrates a high-level of self-motivation; takes initiative; problem solves.
Possesses creative merchandising and display skills.
Job Types: Full-time, Permanent
Application Question(s):
Experience:
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