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Description:
Italian Restaurant Supervisor (With Barista experience)
KEY ROLES & RESPONSIBILITIES:
Supervising day to day restaurant operation and reporting to the owner directly, including:
1) Handling supplier and stock order and inventory.
2) Manage staff schedule and review their performance.
3) Manage Talabat and Careem orders and marketing.
4) Sales performance.
5) Multi tasks Barista experience is preferable
Qualifications:
. Must have Strong English.
. Positive outlook and outgoing personality
. Minimum 3 years of F&B experience.
. Must be well-presented and professionally groomed at all times.
. Fast learner and able to perform Latte art in short time.
. Answer inbound phone calls coming from customers and the branches.
. Enter customer’s information in the POS machines.
. Taking costumers order timely and accurately.
. Handles and resolves customer complaints
. Upselling products to customers.
. Communicate and direct drivers and dispatchers.
. Follow up customer calls when necessary.
. Provide customers with product and service information.
. Respond to all inbound queries and requests from customers via email, WhatsApp, social media, website.
