Dubai Holding Entertainment Hiring for Attractions Team Leader at Dubai Full Time

The main purpose why this position exists is to ensure the attraction (s) is operated with utmost attention to safety and exemplary presentation standards.

Works closely with the Attraction supervisor. Opening and closing of the attraction ensuring safety checks, functional checks and follow up with all concerned departments to maintain the right ride presentation standards w.r.t. the theme, AV, graphics and ride experience.

· Opens attraction following all procedures and ensures operational readiness of both attraction and staff – maintains the logs.

· Conducts daily briefings along with (and in absence of) Supervisor; minutes of which are recorded.

· Ensures all show sets and elements are functional and reports any anomalies to Supervisor.

· Checks attraction presentation standards and documents any missing show elements, reporting them to the appropriate department and lets management know of any show critical errors.

· Ensures all staff is in position and are meeting all wardrobe standards and are delivering consistent exemplary guest service at all times.

· Monitors all employee breaks and lunches and documents any lateness, absence, or anomalies.

· Completes daily paperwork and logs all work issues on appropriate forms.

· Monitors queue line to ensure it is open to proper length and free of all hazards, trash and debris.

· Spot checks ride safety procedures are consistently followed and adhered to.

· Responds to all guest situations in attraction, resolves any conflicts and documents for further review with the operations management team.

· Maintains adequate staffing levels at all times and monitors staff rotation.

· Closes attraction at end of day by following all procedures. Finishes all daily paper work and follows all attraction closing protocols. Prepares next day’s paperwork.

· Performs on the job training for staff including ride certification, written assessments for staff and on-going refresher training.

· Conduct evacuation drills periodically along with Attractions Supervisor as set by the management. Ensuring team is efficient in evacuation.

• Lead attraction operators during the evacuation activities in case of emergency.
• Replace temporarily the Supervisor when required.
• Constantly monitors the Queue line and Emergence access / route.
• Any other duties as may reasonably be requested by the management team.

Skills

Qualification:

Essential

· College degree.

· Equivalent diploma / training and certification courses in service industry / amusement industry.

· Certified Ride Operator Certificate / Licence

. Ability to conduct on the job ride training for ride attendants, refresher trainings and conducting written assessment for certification.

Desirable

· Safety skills training/certification.

· IAAPA certifications.

Experience:

Essential

· 3 years previous experience in Service / Entertainment / Hospitality industry.

· Leading a multi-cultural staff.

· Ability to train and motivate team member.

Desirable

· 2 years’ experience at a theme park, amusement park, water park or themed attraction.

· 1 year of ride operating experience.

· Attention to safety.