Job Req Number: 55955
Time Type: Full Time
DSV Air & Sea is constantly evolving and expanding with the global market. Working for the world’s 3rd largest global supplier of transport and logistics can open many opportunities for you to develop your career on an international scale.
Looking for a candidate with a solid background in freight forwarding our Commercial department team in the Dubai branch.
The KAM is one of the key team members of DSV’s commercial organization. The Key Account Manager (KAM) is an executive-level account management role that is primarily responsible for managing, developing, and expanding business with one or more of DSVs top clients. The Key Account Manager is primarily focused on managing the customer to ensure top quality customer experience with the DSV Brand. The KAM plays a key role in establishing and maintaining long-term and productive strategic relationships with a large population of external and internal stakeholders. One of the key objectives for the KAM is develop trusted long-term solutions and relationships with selected accounts.
The KAM will be expected to work with the relevant stakeholders and divisions to:
1. Ensure the required service levels are achieved and effectively manage a quality performance driven process to achieve maximum customer experience.
2. Ensure positive margins on all programs offered to the customer.
3. Conduct business with the highest integrity and ensure DSV and the clients adhere to their commitments on business, volumes, and payment terms, and ethics.
The KAM is given a high degree of autonomy to manage the strategic sales process and is supported extensively by the organization. They must excel in working remotely and virtually to reach customers and internal stakeholders on a timely, cost effective, and carbon reduced basis. The KAM is expected to closely work with the Global Commercial Organization and is expected to contribute and execute the strategy for the accounts assigned to them.
Reporting Line:
Report to: General Manager – Commercial
Role: Individual contributor
Direct subordinates: None
Detailed Responsibilities:
Communication:
Internal – All internal teams.
External – Customers, Vendors, Suppliers
Qualifications & Characteristics:
DSV – Global transport and logistics
DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.
Read more at www.dsv.com
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