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Role & responsibilities• Manage the day-to-day operations of the company, ensuring smooth and efficient workflow across all departments.• Develop and implement operational policies and procedures to streamline processes and maximize productivity.• Monitor key performance indicators (KPIs) to track operational efficiency and identify areas for improvement.• Work closely with the marketing team to support the development and implementation of marketing campaigns and strategies.• Analyze marketing data and metrics to measure the effectiveness of campaigns and make recommendations for improvement.• Serve as the primary point of contact for clients, addressing any operational concerns and ensuring client satisfaction.• Build and maintain strong relationships with clients through effective communication and proactive problem-solving.• Provide leadership and direction to the operations team, fostering a positive and collaborative work environment.
