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Location: SharjahJOB PURPOSEBuild and maintain strong relationships with key customers, addressing their concerns, resolving issues, and ensuring their satisfaction.Continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge.KEY ACCOUNTABILITIESManage file creation and all services associated with freight forwarding and logistics.Assist with account start-up. Liaison with sales to ensure required documentation/information needed for the SOP are provided.Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing.Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files.Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed.Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files.Liaise with internal Network and external Partner Agents in order to guarantee the best possible service assistance.Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file.Network with Operations colleagues to ensure proper support is given in case of workflow overload.EXPERIENCEAt least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service.Freight Forwarding experience is mandatory.SKILLSFreight Forwarding – Solid and demonstrated working knowledge of the Freight Forwarding Industry.Agile Skills – Ability to prioritize multiple tasks to meet various deadlines.Computer Skills – Intermediate computer skills with a proficiency in MS Office (Outlook, Word, Excel & PowerPointAnalytical Skills – Strong analytical skills including ability to analyze numbers and attention to detail.Communication – Effective verbal, written, and interpersonal skills. Ability to communicate with clients, carriers, other forwarders, vendors.Languages – You speak and write fluent English – additional languages are a bonus, but not a must.
