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Job description
The Dow Chemical Company has an immediate opening for a Technical Service Engineer position in Refining and Processing applications segments. This role will focus on the technical support and development of solutions to existing customers. The position is in Middle East region, United Arab Emirates (Dubai), and the person joining will be part of the Global Technical Service and Development team in Industrial Solutions, Oil, Gas & Mining market-facing business unit.
About Oil, Gas & Mining: It operates across various segments in upstream, midstream, and downstream businesses in the related industry. One of our focuses is on providing value added products based on a comprehensive chemistry solutions provider philosophy and innovative customized solutions tailored to the ever evolving needs of our customers. Our business serves nine market segments in the industry including Exploration, Production, Enhanced Oil Recovery, Oil and Gas Transmission, Refining, Gas Processing, Power, Mining and Industrial Water Treatment in 5 global regions: Europe, North America, Latin America, Middle East / Africa and Asia Pacific.
Key Responsibilities of the Technical Service Specialist:
Uses increased knowledge of business drivers to support customer needs by developing new applications and by providing technical knowledge on the use, handling and management of Dow products. Main responsibilities are:
- Uses expertise to develop value-creating solutions and/or products for the customers.
- Understands Dow’s technologies and the interaction of those technologies in multiple applications. Partners with others to translate technology benefits into business opportunities.
- Consistently applies the scientific method to solve technical problems.
- Develops applications and implements solutions to eliminate defects and improve performance of products.
- Takes the lead in initiating confidentiality agreements with customers and patent disclosures to protect Dow’s intellectual capital.
- Modifies communication appropriately to both internal and external audiences.
- Communicates and appropriately documents work in the form of internal reports/presentations and external publications/presentations (when appropriate). Draft and submit patent disclosures as appropriate.
- Serves on multi-disciplinary project teams to collaborate, provide technical input, and deliver results aligned with team deliverables.
- Partners with Product Stewards to identify and address regulatory constraints and requirements for implementation of product strategies through in-depth knowledge of applications.
- Partners with Commercial teams to respond to customer needs/ inquires and to provide customer training on product and services
- Lead product implementation and operational support, including troubleshooting and debottlenecking units at customer site linked to Gas Treating technology
- Plant operational reviews, process data collection and analytical report interpretation
- Process simulation, optimization & field audits
- Conduct analytical lab tests on site to evaluate customer performance and coordinate shipping of samples to Dow Central Lab.
- Self-motivated with a strong initiative and time-management skills.
- Effective written communication skills for professional customer communications and technical writing.
- English and Arabic are must, further languages will be considered
- Background in Oil & Gas and Petrochemical operation is a plus.
- Potential travel of up to 50%
Education
- Bachelor Degree in Chemistry, Engineering, or science related field required.
- Masters degree or additional relevant work experience a plus.
Dow Offers:
- A robust total rewards program, including: competitive base pay, variable pay that rewards individual, team, and Company performance, and comprehensive benefits
- On-going learning opportunities within a diverse, inclusive and rewarding work environment
- Career experiences that can span different Dow businesses and functions with opportunities for personal and professional growth
- The chance to work within a global company and interact with colleagues from around the world
- Opportunities that spark your imagination and ignite your passion to help others
About Dow
Dow (NYSE: DOW) combines global breadth; asset integration and scale; focused innovation and materials science expertise; leading business positions; and environmental, social and governance (ESG) leadership to achieve profitable growth and deliver a sustainable future. The Company’s ambition is to become the most innovative, customer centric, inclusive and sustainable materials science company in the world. Dow’s portfolio of plastics, industrial intermediates, coatings and silicones businesses delivers a broad range of differentiated, science-based products and solutions for its customers in high-growth market segments, such as packaging, infrastructure, mobility and consumer applications. Dow operates 104 manufacturing sites in 31 countries and employs approximately 35,700 people. Dow delivered sales of approximately $55 billion in 2021. References to Dow or the Company mean Dow Inc. and its subsidiaries. For more information, please visit
www.dow.com
or follow
@DowNewsroom
on Twitter.
As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow’s equal opportunities is available on
www.dow.com
.
