Diversey, Inc Hiring for Analyst – IT End User Computing Job at Dubai Full Time

• Under minimal supervision, provide IT level 3 technical support to the end user community.
• Troubleshoots and resolves hardware, software and user problems as they arise. Manages

incidents (tickets) from beginning to end.

• Participates in the resolution of chronic problems and/or other technical projects as assigned.
• Be the eyes and hands of other IT-Infrastructure teams such as network and server teams.
• Install new, expands existing and configures operating systems, software applications, utilities and

service packs based on end user needs.

• Perform software and hardware upgrades, routine maintenance, and monitoring..
• Tests new software operating systems, upgrades and applications prior to implementing into

production

• May train users in use of equipment and software.
• May participate in projects as a project team member.
• Update tickets in a timely manner.
• Understand the Diversey business and connect with the management/leadership team.

• 3 to 5+ years supporting Windows operating systems.
• Good knowledge of other MS applications such as MS office
• 1 to 3+ years managing large PC environment preferred
• Have broad expertise in computer software applications and desktop systems
• Good technical, analytical, problem solving, communication, and customer service skills.
• Must demonstrate the ability to think and work independently.
• Excellent OS & software application troubleshooting & problem solving skills.
• Need to be able to manage cost/spending
• Show initiative
• Needs to have professional experience with Windows 10, Office Products
• Experience with imaging systems
• Good verbal and written communication, documentation, and planning skills.
• Good verbal and written English language
• Ability to work effectively within the Team.
• Highly self motivated
• Being able to also work on your own
• Be responsible, committed