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Connecting People. Improving Lives.
Key Responsibilities:
Competencies:
Qualifications & Experience:
We offer:
Why join DHL Global Forwarding?
Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
DHL Global Forwarding will only employ those who are legally authorized to work in Dubai. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.
Deutsche Post DHL (DPDHL) is the logistics provider of the world with over 520,000 employees in more than 220 countries and territories. DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
Connecting People. Improving Lives.
Currently, we are seeking for a MEA Airfreight Control Tower. In this role, the successful candidate will set high service standards and fosters a culture of continuous improvement and operational service excellence. He/She will support the business through involvement in network operations, escalations, business analytics and communication for customers & airfreight projects of regional importance.
Key Responsibilities:
- Act as central point of contact for operational matters with regards to selected Airfreight customers or projects
- Proactively identify operational gaps versus client expectations, address internally and support / drive corrective actions through operations’ teams.
- Develop and maintain strong knowledge of the customers’ business, expectations and requirements.
- Regular communication with assigned customers to discuss service excellence, operational performance and any outstanding issues
- Monitoring and analysis of operational performance, processes and performances to deliver service excellence.
- Actively lead communication with Airfreight operations for issue prevention, resolution or escalations as required.
- Identify areas of process improvements, drive the improvement initiatives with Airfreight Operations to ensure compliance to all DHL policies.
- Support management in preparation and participation during business review meetings as required
- Cooperate, collaborate and engage across other relevant functions (for example: IT, Security, Legal, Risk Management, Sales).
- Support the on boarding process of new clients into the Control Tower Organization
- Actively support and explore business development opportunities with existing and potential customers.
Competencies:
- Base decisions on how actions impact customers and DHL
- Build and maintains effective relationships with customers, suppliers and other departments.
- Focus on the needs of customers and seeks to meet and exceed expectations.
- Drive the country operations teams to meet operational targets and service level requirements.
- Identify issues, problems and opportunities.
- Gather information and analyze causes and effect.
- Implement corrective action and change processes to eliminate problems.
- Establish effective work processes, measures and key performance indicators.
- Use all the country operations team’s skills to solve problems.
- Create awareness of the problem, solution and action taken.
- Develop effective relationships with employees, peers, and managers.
- Communicates in an open and honest manner.
- Treats others with respect, develops trust and values diversity.
- Fosters positive workplace relationships with employees and their representatives.
Qualifications & Experience:
- Minimum of 5 years’ experience in logistics/supply chain operations environment, including experience in Airfreight operations.
- Experience in a fast paced dynamic organization.
- Results driven with excellent attention to detail with the ability to identify and resolve problems quickly – strong decision-making skills.
- Strong time management and organization skills to manage several concurrent projects and priorities.
- Strong analytical skills (focus on end state solution and structured approach)
- Ability to communicate and work in a global environment, across different cultural backgrounds with the necessary sensitivity
- Qualification in Logistics or Business desirable
- Strong Airfreight knowledge
- Project Management or Process Improvement qualification desirable
- Excellent MS Office & technical skills
We offer:
- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary
Why join DHL Global Forwarding?
We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:
- The largest global network with more than ~30,000 passionate employees
- The most efficient processes and fastest response times
- The best solutions and best customer service
Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
DHL Global Forwarding will only employ those who are legally authorized to work in Dubai. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.
