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COME JOIN THE WORLD’S MOST INTERNATIONAL COMPANY
(2200GMV)
United Arab Emirates-Dubai-Dubai | Full-time | Permanent | Standard
COME JOIN THE WORLD’S MOST INTERNATIONAL COMPANY
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL Express UAE is the recognized market leader in Express logistics and an Employer of Choice – ranked consistently as Great Place To Work in the UAE for 10 consecutive years, with a 2022 global ranking at #1!
Join our team and discover how an international network that’s focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too.
To learn more about our culture, motivated people and our purpose, please visit https://careers.dhl.com/global/en
ABOUT THE ROLE
The freight manager must manage, develop, strategize, implement and assist commercial team in road and air transport operations for identified customers according to DHL standards. Additionally, meet financial and quality targets, and ensure the customer receives the best possible solutions from the wider organization.
YOUR TASKS
- Plan, create and implement tailor made solutions for Key clients for movement of General Cargo, Road freight Dangerous Goods and temperature controlled shipments, while ensuring their profitability
- Get involved in direct customer activities, attend sales visits
- Create and develop good relations with interest groups of own business areas
- Coordinate customer relations with sales
- Assist in long term service contracts with carriers and service providers
- Assess and follow up on service quality provided by sub-contractors
- Manage all commercial decisions like (pricing/ strategies) related to Air & Road with full alignment vs. country commercial priorities.
- Establish and improve working relations with DHL Business units
- Plan and implement development (both unique and standard) in Air and Road Transport operations
- Manage the needs and expectations of selected major customers whose requirements often sit in Off Net solutions and work with nominated support staff in order to ensure we satisfy all requirements of these key accounts
- Follow up and evaluate off net solutions for both Air & Road
- Continuously develop DHL Knowledge, commercial awareness and own skills to provide the best possible standard of sales practices and maximize own contribution to selling process and major customer support
- Manage the relation with suppliers to enhance the service level we offer to the customers Formulate freight strategy and organize its implementation for the country.
- Control and develop reporting processes and systems in accordance with DHL guidelines
- Evaluate function performance and business results and initiate improvements
- Develop policies and procedures to establish clear and transparent working policies with DHL Business units, sub contractors and suppliers
- Analyze market and company data and act accordingly
YOUR PROFILE
- At least 5 years of freight/cargo sales experience with high level of success
- IATA DG Certification is a plus
- Customer orientation
- Cross Border thinking
- Managing partnerships and complex customer profiles
- Building and leading teams
Posting Legal Entity DHL Worldwide Express (Dubai) LLC
