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Job Purpose:The Operations Executive plays a pivotal role in ensuring the seamless execution of all operational aspects within our travel company. They are responsible for overseeing day-to-day activities, optimizing processes, and enhancing the overall efficiency of our operations. Their contribution is crucial in providing exceptional travel experiences to our customers while maintaining high standards of service.Responsibilities:- Coordinate and manage daily operational activities, including booking reservations, coordinating travel itineraries, and ensuring timely departures.- Develop and implement operational policies and procedures tailored to the travel industry, ensuring compliance with regulatory requirements.- Collaborate with various departments, including sales, customer service, and logistics, to streamline processes and improve operational efficiency.- Monitor key performance indicators (KPIs) related to travel bookings, customer satisfaction, and operational performance, implementing strategies for improvement as needed.- Analyze market trends and customer feedback to identify opportunities for service enhancement and product development.- Manage vendor relationships, negotiate contracts, and ensure quality service delivery from suppliers and partners.- Oversee inventory management of travel resources, such as accommodations, transportation, and excursion packages.- Train and mentor operational staff to uphold company standards and provide exceptional service to customers.- Prepare reports and analysis for senior management to facilitate decision-making and strategic planning.Qualifications Required:- Bachelor’s degree in Hospitality Management, Business Administration, or related field.- Strong analytical skills with attention to detail.- Excellent communication and interpersonal abilities, with a customer-centric approach.- Proficiency in travel booking systems and Microsoft Office Suite.- Ability to thrive in a fast-paced environment and manage multiple priorities effectively.- Leadership qualities with the ability to motivate and inspire teams.- Knowledge of travel industry regulations and best practices.Experience:- Minimum of 2-3 years of experience in operations management within the travel industry.- Experience in travel booking, itinerary planning, and customer service.- Familiarity with travel software and reservation systems.- Proven track record of process improvement and operational optimization.- Previous experience in a leadership or supervisory role preferred.
