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Job Summary
To develop the logistics relationship with customers by analyzing forecasts, inventory & service levels, and facilitating cross-functional meetings in order to provide relevant data that will enable Transmed to make strategic operational decisions.
Accountabilities
Customer Service Management
- Execute stock management by ensuring the correct item reaches the appropriate customer at the correct timing
- Manage daily order processing activities for a specified account or group of accounts
- Manage key accounts on inventory by proactively suggesting strategies that impact the customers ordering forecast
Replenishment Management
- Track On-Shelf Availability (OSA).
- Monitor promotional orders to ensure timely shipment and arrival at the customers by the requested delivery date
Report Analysis
- Perform regular analysis of customer service levels and complete monthly Key Performance Reporting (KPI’s)
- Identify gaps and conduct root cause analysis on a daily basis in order to drive service level improvements
- Understand supply chain requirements for customers and develop solutions to solve issues
Qualifications
- 1 year of Customer Service experience
- 1-2 years of Logistics experience, preferred
- Bachelor’s Degree preferred in Supply Chain Management, Operations or Business
