David Kennedy Recruitment Hiring for Account Manager Job at Dubai Full Time

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard an English speaking Account Manager to join their team.

Position: Account Manager

Location: Remote in United Arab Emirates

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Work with internal teams dedicated to the same client account to ensure the highest quality delivery and all client needs met
• Respond to client queries and ensure implementations are deployed
• Be the subject matter expert for product, policies, operations, quality, training, and reporting
• Ensure aligned Account Strategy and delivery to it across all areas of the business and relationship
• Drive departments to meet targets/KPIs and enhancing performance
• Become intimately familiar with the assigned account base and become the trusted advisor to customers for better business outcomes
• Provide day-to-day operational support
• Identify problems, analyze trends and implement corrective and preventive actions
• Plan and present reports on account progress, goals and initiatives to share with internal stakeholders and client
• Maintain updated knowledge of company products and services
• Gather information about the news and trends both in the industry where the customer is active
• Promote a culture that encourages top performance and high morale.

REQUIREMENTS:

• Native/fluent in English, both oral and written
• Bachelor’s Degree (preferred) or equivalent combination of education and work experience is essential
• At least 2 years’ applicable experience in an account management function, ideally in customer service, BPO, call/contact center and/or service delivery
• Competency negotiating and upselling products and services offerings
• Resourceful and fast learner who is eager to acquire new skills/knowledge
• Have a track record of solving problems between customers and service teams
• Solid experience with MS Office (Word, Excel and PowerPoint)
• Strong leadership and communication skills
• Ability to resolve issues promptly
• Ability to prioritize
• Ability to effectively collaborate with different stakeholders.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Medical insurance
• Guidance and tools to reach your full potential.