Cynosure, LLC Hiring for Clinical Education Specialist – Dubai Job at Dubai Full Time

Cynosure is well positioned competitively to lead and transform the medical aesthetics industry. We are guided by our belief that this is a purpose-driven business, which improves patient’s lives and improves practitioner’s livelihoods.

• We are passionate about driving a healthy and growing medical aesthetics industry with leading-edge marketing which inspires consumers to engage in medical aesthetics.
• We are the leader in science-based technology which elevates the standard of care for consumers.
• We are relentlessly focused on being the undisputed innovation leader, addressing the growing demand for consumer treatments across all demographics.
• We are committed to building and strengthening our unmatched global footprint, with direct employees on five continents and in 15 countries and growing, and distributor partners serving over 130 countries.
• We put our people first and believe personal development drives business development.
• We love our customers and strive give them the leading-edge technology, service, marketing support and clinical education to improve their patient’s outcomes and to improve their livelihoods.

At Cynosure, we look for people who make an impact and encourage everyone to lead, create, and add value. In turn, we invest in our team to grow people’s careers and build upon our high-performance and culture-oriented organization. We work together as one team, winning together.

As we grow our global team, there is no better time to join us. As a market leader in medical aesthetics, Cynosure has over 25 years developing, manufacturing, and marketing products for dermatologists, plastic surgeons, medical spas, and healthcare practitioners. With the aesthetic industry’s most comprehensive product portfolio, our offerings span several categories including skin revitalization, body contouring, hair removal, and women’s health.

Our mission is to set Cynosure customers up for success shaping future leaders of the aesthetics industry and helping everyone who uses our technologies discover their version of beautiful.

Learn more about us by following our LinkedIn and Instagram sites and please visit us at www.Cynosure.com.

ROLE PURPOSE

The purpose of this role is to ensure Cynosure customers receive world-class clinical training and support to empower them to provide safe and effective laser and energy-based aesthetic treatments to patients with Cynosure devices, maintaining Cynosure’s reputation as the market leader and industry pioneer while remaining bottom-line focused.

Strategic Role Responsibilities

• Empower customers to be confident and competent in their understanding of Cynosure technologies and their ability to deliver safe and effective treatments to their patients.
• Build relationships with key opinion leaders to improve own knowledge of treatment techniques, combinations, and approaches to aesthetic medicine.
• Stay abreast of new publications, product launches, and current guidelines within the industry to maintain Cynosure’s reputation as the market leader.
• Familiarise self with competitive landscape to enable confident and informed discussions with customers.

Operational Role Responsibilities

• Deliver theoretical and practical training on Cynosure products and supporting information related to aesthetic medicine.
• Schedule regular follow-up with customers to ensure they are utilising the device to its full potential, while identifying opportunities to upsell.
• Communicate protocol and guidance updates to customers.
• Train clinic administrative/front-of-house staff to successfully promote treatments and upsell.
• Facilitate clinic open days and promotional events to drive brand awareness.
• Utilise company training facilities to improve hands-on application of treatments and protocols.
• Assist sales colleagues with product demos, using clinical knowledge to influence opinion with a view to closing deals.
• Prepare weekly visit summaries identifying customers’ further learning needs and opportunities for new leads.
• Attend and provide clinical support at national events and conferences.
• Support marketing team to ensure material is aligned with approved clinical guidelines.
• Create and measure KPIs on customer success
• Apply specialist and detailed technical expertise and share expertise and knowledge with others
• Use technology to achieve organizational goals
• Sets and monitors high standards for quality, leads methodical systems that result in customer
• Communicate with supervisor regarding issues that may need addressing and offer potential solutions to address these issues.
• Share suggestions with supervisor that can improve current training practices and material.
• Attend meetings with supervisor and colleagues to remain up-to-date and aligned on departmental strategy and performance.
• satisfaction

People & Leadership Responsibilities

• Maintain positive, supportive relationships with customers to strengthen their trust and preference towards Cynosure.
• Assess the target audience’s level of knowledge and understanding and adapt training accordingly.
• Be prompt in responding to customers’ problems and queries to provide solutions and advice as per clinical reference guide and company guidelines.
• Regularly connect and knowledge-share with Cynosure clinical colleagues to broaden understanding of global variations to treatment application, thus allowing a comprehensive approach to client support.
• Stay in touch with sales colleagues to remain up to date on strong leads and current projects to identify where clinical input could create a positive impact.

FUNCTIONALEXPERTISE

• Scientific and medical background (i.e. physician, nurse, bioengineer, etc.)
• Knowledge of anatomy and physiology of the skin including its response to lasers and energy-based devices, topical cosmeceuticals, and other modalities of aesthetic and dermatology treatments.
• Knowledge of basic laser physics.
• Extensive hands-on experience in a clinical setting using lasers and energy-based devices.
• Proven record of selling capital equipment, or at the very least selling products and treatment packages to patients within a clinic setting.
• Strong presentation skills with experience in providing clinical training to physicians, nurses, and laser technicians.
• Must be able to travel by car or air to visit clients, with overnight stays where necessary.
• Experience using Microsoft Office.

SOFT SKILLS

• Excellent communication (written and oral) and interpersonal skills and ability to establish strong relationships both internally and externally.
• Motivated and able to work autonomously and within a team.
• Confident and influential, with prior experience of using clinical knowledge to support deal closing.
• Networks effectively
• Persuades and influences others
• Presents ideas and delivers training confidently

Qualifications (Select the minimum qualifications required for this position to successfully achieve business requirements)

Education

• Associate’s degree required
• Bachelor’s degree required
• Master’s degree required
• PhD required
• Education and experience combination:
• Associate’s degree is equivalent to 18 months of experience
• Bachelor’s degree is equivalent to three (3) years of experience
• Master’s degree is equivalent to four (4) years of experience

Specific Area of Study: Nursing, Medical or Science

Experience

• 0 to 2 years relevant experience
• 2 to 5 years relevant experience
• 5 to 8 years relevant experience
• 8+ years relevant experience

Specific Related Experience:
Skills

Physical Demands

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Sit; use hands to finger, handle or feel objects, tools, or controls.
• Stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• Lifting/pushing/pulling and carrying products weighing up to 45 pounds
• Potential Exposure to moving mechanical parts, vibration and/or moderate noise levels.
• Potential Exposure to hazardous chemicals or other materials.
• Safety Shoes compliant with site specific policies/procedures must be worn in designated areas
• Potential Exposure to blood.
• Other (please specify)

Cynosure is an equal opportunity employer aiming for inclusion and diversity in every recruitment process.