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Job Description
Responsibilities:
•Efficiently resolving issues of varying complexity
•Troubleshoot our system issues
•Maintenance and troubleshooting of our online-connected issues
•Perform root-cause analysis for incidents updating relevant doentation
•Managing incidents and service requests with professional communication through our channels
•Administration of our programs
•Managing users and access levels in our system
•Maintain and update doentation for internal and external processes
Candidate Requirements
Requirements :
•Excellent written and communication skills
•Attention to detail with the ability to create, follow, and improve internal and external doentation
•Highly motivated, self-learner, and technically inquisitive
•Comprehension of technical doentation
•Strong ability to handle concurrent projects with changing priorities
•Strong analytical and organizational skills
•Drive to seek answers and learn independently
•Team player and adaptable
•Engli Language
