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The Role
We are seeking for a Restaurant Operations Manager to manage all F&B operations and ensure delivering an excellent customer experience. – To forecast, plan and manage all F&B orders, staff, and finance. To be responsible for business performance evaluation (PnL) and the main duties will be: – Managing all F&B and day-to-day operations as per approved SOPs and up to the highest standards – Creating an annual business plan covering forecasted sales and costs, presenting it to shareholders, and monitoring it regularly – Responsible for ensuring that each outlet is operating profitability – Seeking opportunities for reducing costs while maintaining quality – Review menu items to ensure margins are maintained – Ensuring consistency of food, service, cleanliness, etc. in all outlets – Leading F&B team by attracting, recruiting, training, and appraising talented personnel – Organizing and overseeing regular training of FOH and BOH employees concerning the menu, upselling, customer service, hygiene, etc. – Communicating and negotiations with suppliers – Managing delivery operations, both direct and through platforms – Ensuring that food is prepared and delivered to customers within the approved time – Ensuring that all the outlets comply with all health and safety regulations – Ensuring that all the equipment in outlets is fully operational – Ensuring that preventive and emergency maintenance is done on time – Approving rosters and ensuring they’re done according to business needs and shared in time – Liaising with software suppliers (POS) to ensure that all technical issues are rectified in time – Ensuring that all fixed assets in the outlets are in place and intact – Being ultimately responsible for the highest level of customer service and satisfaction – Dealing with governmental organizations to get permits, licenses, certificates, etc. – Ensuring that the brand quality standards, SOPs for front and back of the house, and recipe cards are created, up to date, and followed -Assisting outlet teams in operational needs if necessary
We are seeking for a Restaurant Operations Manager to manage all F&B operations and ensure delivering an excellent customer experience. – To forecast, plan and manage all F&B orders, staff, and finance. To be responsible for business performance evaluation (PnL) and the main duties will be: – Managing all F&B and day-to-day operations as per approved SOPs and up to the highest standards – Creating an annual business plan covering forecasted sales and costs, presenting it to shareholders, and monitoring it regularly – Responsible for ensuring that each outlet is operating profitability – Seeking opportunities for reducing costs while maintaining quality – Review menu items to ensure margins are maintained – Ensuring consistency of food, service, cleanliness, etc. in all outlets – Leading F&B team by attracting, recruiting, training, and appraising talented personnel – Organizing and overseeing regular training of FOH and BOH employees concerning the menu, upselling, customer service, hygiene, etc. – Communicating and negotiations with suppliers – Managing delivery operations, both direct and through platforms – Ensuring that food is prepared and delivered to customers within the approved time – Ensuring that all the outlets comply with all health and safety regulations – Ensuring that all the equipment in outlets is fully operational – Ensuring that preventive and emergency maintenance is done on time – Approving rosters and ensuring they’re done according to business needs and shared in time – Liaising with software suppliers (POS) to ensure that all technical issues are rectified in time – Ensuring that all fixed assets in the outlets are in place and intact – Being ultimately responsible for the highest level of customer service and satisfaction – Dealing with governmental organizations to get permits, licenses, certificates, etc. – Ensuring that the brand quality standards, SOPs for front and back of the house, and recipe cards are created, up to date, and followed -Assisting outlet teams in operational needs if necessary
Requirements
He must hold a university degree with a specialization in Hospitality / F&B with a minimum of 5 years in a similar role. Skills and Competencies: – Proven track record of food and beverage management – Working knowledge of various computer software programs (MS Office, restaurant management software, POS) – Ability to spot and resolve problems efficiently – Mastery in delegating multiple tasks – Communication and leadership skills – Up to date with food and beverages trends and best practices – Ability to manage personnel and meet financial targets – Guest-oriented and service-minded
About the company
MJN Consult Arabia is a boutique investment house based in Dubai, UAE. The firm is involved in a number of projects around the world covering many industries. Current projects involve, a Finance company in Abu Dhabi, a hospitality business in Dubai, a Manufacturing unit in Ras Al Khaimah and a number of other project in Asia and Europe. Consult Arabia believes in creating a work atmosphere that allows its employees to grow, prosper and develop a highly satisfying career path. The company rewards its employees based on merits and ensuring that they are compensated in a fair and competitive manner.
