Our company is seeking a highly motivated Customer Support Assistant to join our team in Dubai. entry-level position ,with a passion for customer service and a desire to work in a dynamic and fast-paced environment.Customer Service Duties and Responsibilities:- Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner.- Able to up-sell and cross-sell.- Able to generate sales leads from calls.- Answer and manage incoming calls, emails, chats, and/or interactive voice response systems.- Ability to memorize, recall, or research answers quickly.- Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience.- Ability to learn and follow all customer service procedures and policies.- Strive to meet and go above personal and team targets, goals, and quotas.- Aim for customer resolution and return Record, organize and file customer interactions and profile/account changes.- Able to address returns, refunds, and shipping tracking numbers.Customer Service Requirements and Qualifications:- High school degree or equivalent.- Previous experience in customer support, client services, sales, or a related field.- Excellent at communicating over the phone and handling phone systems.- Basic computer skills and experience with tracking and recording call information, filing documents or – updating customer profiles/accounts.- Able to concentrate on multiple problems at once.- Excellent time management and prioritization skills.- Ability to answer the phone, listen actively, relay information, and type basic information simultaneously.- Customer-focused for positive customer experience and resolution.