Company Confidential Hiring for Technical Service Manager – Multinational Manufacturing Company at Dubai Full Time

Technical Service Manager – Multinational Manufacturing Company
The Coatings Business has a strategic goal to grow its Middle East, Africa and India businesses. As a key participant in this strategy, we are seeking a highly motivated, and passionate individual to help drive this growth. The successful candidate for this role will provide technical support for customers in the MEAI region, driving the adoption of a broad range of high value speciality products.
The successful candidate for this role will have the opportunity to have a visible impact in terms of realising the growth strategy for the business and will have exposure to senior management as a result. They will be a key part of a core business to Synthomer in a fast-growing region.

Your primary responsibilities:
• Develop strong relationships with both existing and prospective customers, independently and together with the sales team, using all communication channels. Support the current business, understand customer needs, identity and progress opportunities to expand the use of the entire product range with a clear focus on high value specialities.
• Provide direct technical support to customers and handle customer enquiries for the BU Coatings product line covering aspects such as product specification, design issues and complaints.
• Participate and influence new product development decisions for the BU Coatings business, liaising with internal technical teams and providing expert advice on future applications. Keep abreast of market developments and competitive products, through internal and external sources, relating to how products perform, can be applied or tested and assess how this can be used to add value to the business
• Serve as technical and applications expert, providing greater understanding of the BU Coatings products via in depth training, within the company and to Distributors.
• Develop guidelines and formulations for target segments and applications and give customers appropriate guidance for the use of our Product Range.
• Ensure with cooperation between Quality, Sales, Application Laboratories and Operations that customer complaints are handled effectively and to the satisfaction of the customer and ensure effective communication of the outcome
• Ensure SHE compliance in line with relevant internal SHE regulations and all other legal and corporate standards
What we need from you:
• Bachelor’s Degree in chemistry
• Up to 60% travel in the region
• 5+ years in technical service, applications, formulation or R&D background in the coatings industry
• Strong understanding of coatings industry in the region
• Good knowledge of the formulation and application of water based, solvent based and powder coatings applications
• Excellent communication skills internally and with customers
• Strong in building good customer relations
• Exhibit a high level of initiative and self-motivation
• Excellent oral and written communication skills
• Ability to work collaboratively with colleagues globally
• Software programs: MS Office, SAP

Qualifications that can set you apart
• Additional language skills applicable to the region MEAI

Email CV to: [email protected]