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Principal Accountabilities:
Work Management
Service and Quality
People
DESCRIPTION
Job Purpose:
Provide general banking services such as receiving deposits, withdrawal of cash, and cash management as per Bank’s policies etc. Issue DD’s, MCs and passing Internal Transfers.
Principal Accountabilities:
Work Management
Ensure the correct receipt / payment of cash and accurately credit /debit the customers account and acknowledge the receipt to the customers.
Issue DDs (demand drafts) and exchange currencies by observing the procedures such as identification of the customer, authenticity of the draft, applying the approved exchange rate etc. to protect the interest of the customers and the Bank.
Make the payments / inter account transfer within the authority limit and for the transactions beyond the limit, obtain approval from the concerned official, to ensure not to overdraw customer’s account without approval
Provide any other service as directed to support the overall banking operations of the Branch.
Take interest to cross sell or referral for Bank’s products and services to support the achievement of Bank’s targets.
Maintain and improve customer queue time for teller services monitored through Que-matic Productivity Report – less than 3 minutes
Over and above the existing duties and responsibilities, Tellers are required to issue Managers Cheques (MCs) to customer; they will also be responsible to process all Internal Transfer cheques and requests at their end only.
Check the postings carried out by the other Teller against the day’s transactions’ journal and sign on the report.
At end of the day transfer all the cash to HT and print the cash proof obtain HT signature. Any over /Shot inform the HT and BOM immediately
Guide and encourage customer to use our digital channel for all the cash deposits and withdrawal extra
Service and Quality
Ensure strict adherence to laid down procedures to avoid delay, errors, irregularities and risks to improve service standards on continuous basis to support the Bank’s quality initiatives and to improve customer satisfaction.
Take initiative to deliver satisfying customer service to each visiting customer by providing fast, accurate, efficient and courteous service
People
Identify the area of self development in line with the Bank’s competency guidelines and prepare and execute the action plan in agreement with the supervisor. Moreover, participate in e-learning and other training initiatives as required by the supervisor as well as HR.