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Principal Accountabilities:
DESCRIPTION
Job Purpose:
To manage processing of Import LC & Collection, Document Checking, Import Loans and other operational activities maintaining end to end ownership. To ensure Customers receive highest level of service in line within agreed SLAs and TAT. To liaise with Offshore team on all operational matters to ensure seamless processing of transactions to deliver excellent customer service
Principal Accountabilities:
Monitor processing of all transactions under Import – LC & Collection including offshore activities maintaining end to end ownership.
Approve and Check/Authorize high value transactions processed by offshore and onshore staff.
Coordinate with offshore team to ensure seamless functioning of Trade Finance Operations enabling timely completion of all transactions maintaining SLA & TAT
Interact consistently with the following teams on matters related to Trade Finance Operations:
Institutional, Corporate Team, Commercial Team, Branch RMs, CAMs, Islamic Trade team
Approve Trade transactions for processing (TF Approver function) as and when necessary.
Authorize transactions completed by onshore team and review high value transactions processed by offshore team.
Sign all original instruments against transactions completed by outsourced team – Mail LC, Letter of Guarantee, Shipping Guarantee / Delivery Order, Bill of Lading, Bill of Exchange etc.
Coordinate with various departments of CBD – IT department, FI, FC and Treasury in achieving immediate remedy for issues related to Trade Finance Operations.
To ensure that the Bank’s laid down policies and procedures and local/international regulations are always being adhered to
Daily Balancing of GL Accounts – WIP, Payable & Receivable accounts.
Ensure safe custody of original documents, conduct physical balancing and proper house-keeping of all records.
Reconciliation of incoming and outgoing Documents, SWIFT messages and EDMS – ensure completion of activity by outsourced team against above on daily basis and take prompt actions for differences if any
SLA & TAT – Monitor Open Text and ensure that all Customer requests are processed within SLA and thereby Customers receive efficient and quality service
Exercise caution to eliminate all sorts of risks due to BPO – report and seek immediate remedy for issues if any.
Monitor all customer complaints and take immediate remedial action in coordination with offshore team. Ensure that such complaints do not recur.
Handle relatively complex issues and review drafts of transactions as and when referred by customer service / outsourced team.
Structure complex trade transactions such as transfer LCs, Back to Back LCs, Commodity and Islamic Trade Transactions.
Take ownership and monitor transactions pertaining to platinum/HNI clients and high value transactions to ensure 100% adherence to SLA
Compliance, AML & Due Diligence – Maintain Checks and controls as per procedure
Review SOP and update periodically.
Business Continuity Management – Participate in BCM in case of contingency as per department’s BCP
