Date Posted:
2023-05-12
Country:
United Arab Emirates
Location:
AE005: UAE10 Loc005-Dubai (Aprt FZA), Unit 1, Building 12,Dubai Airport Freezone Authority (DAFZA),Dubai.
Position Role Type:
Unspecified
Summary:
This position is responsible for driving customer and regional sales strategies and must also be able to deputize and be an extension of the Sales Director.
Additionally, they will also be expected to provide geo-political expertise and must ensure that Collins Aerospace strategies are synergistic and aligned with the Strategic Business Unit and Functional group expectations. This individual will be responsible and accountable for customer performance across Interiors Services & Support portfolio. 50% domestic and international travel expected.
Primary Responsibilities:
- Establishes strategy to drive implementation of initiatives, financial growth opportunities and business development efforts.
- Manages network of relationships with key current and potential customers to achieve shared goals and lead customer relations management.
- Consults with the executive leadership team to drive strategy and partnership decisions.
- Guides coordination with marketing, sales, and technology groups to implement business development strategy.
- Monitors and evaluates the external environment for financial growth opportunities.
- Guides the broad planning and preparation of complex business proposals and makes recommendations to senior management to drive strategic decision making.
- Customer strategy – Aftermarket / Services & Support; alignment with Account Executive & Interiors strategy
- Customer satisfaction
- Customer escalation (1st Point)
- Lead Services & Support customer engagement(s)
- Aftermarket relationships & affinity
- Support customer cash performance (A/R)
- Demand forecast – customer stocking, maintenance planning, fleet dynamics
- Forecast accuracy
- Customer negotiation
- Top line growth
- Spares capture & growth
- Repair capture & growth
- Mods & upgrades capture & growth
Additional Qualifications and Experience:
- Ability to build meaningful relationships with senior members of assigned customers
- Experience to gain support for the creation and implementation of a sub-regional/country Collins Aerospace strategies.
- A proven track record of working effectively in a matrix environment.
- Public Relations savvy and able to deliver Collins Aerospace’s key messages at industry events.
- Interfaces on all levels within the business including Account Executive team, Customer Service, Engineering, Finance, Supply Chain, Program Management, and Operations.
- Interfaces with professional, skilled, semi-skilled and unskilled employees.
- Solid understanding of Interiors products and service offerings
- Establish regular meeting cadences for assigned customers.
- Become an expert on assigned accounts, develop customer specific strategies to manage account whilst achieving sales targets.
- Aerospace industry experience
- Account Management and Contract development experience
- Demonstrated knowledge of the company’s customer base, their needs and requirements
- Aerospace account management and/or sales experience is preferred.
- Technical background is desirable.
Basic Qualifications:
- Bachelor’s Degree in the appropriate discipline and 10 years of relevant experience OR
- Advanced Degree in the appropriate discipline and 8 years of relevant experience OR
- In the absence of a degree, 14 years of relevant experience is Required.
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we’re changing the game of aircraft interiors. Are you ready to join our team?
Collins Aerospace Diversity & Inclusion Statement:
Diversity drives innovation; inclusion drives success.
We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
WE ARE REDEFINING AEROSPACE.
* Please consider the following role type definitions as you apply for this role.
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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