Citymax Hotels UAE Hiring for Front Office Associate Job at Dubai Full Time

Job Purpose –

Primary responsibility of the role is to handle all activities relating to guest accounts, receiving and filling of checks, posting, control of safety deposit boxes, mail & information services, cashiering procedures, foreign exchange payment/ settlement of guest accounts money change, room blocking and inventory, guest check-in, room transfers and other guest requirement.

Key Accountabilities –

Upsells the hotel to guests whenever the opportunity arises.

Keeps informed of Citymax hotel policies and procedures as they relate to the FO operations and guest service.

Blocks and pre-registers rooms according to reservation requests.

Blocks rooms for arriving guests according to set procedures.

Makes and follows through room-rate-name changes.

Immediately processes all checked-in registration cards and sets up an accurate folio in the system.

Types all pre-registered and NSR key envelopes prior to guest arrival.

Double checks accuracy of pre-registration, room allocation and keys in the key jacket.

Attends to every guest requests the best way possible.

Keeps informed of the hotel’s emergency procedures.

Maintains a clean neat work area at all times.

Checks supplies weekly in the work area and requisitions accordingly.

Keeps updated on the system operation and procedures.

Performs other duties as may be assigned from time to time.

Knowledge, Skills & Experience

Education

Minimum Diploma in any discipline. Bachelor’s degree in Hotel Management / Course in Hotel Management preferred.

Job Experience

Previous experience in service / hospitality industry is an asset, 2-3 years in Front Office is ideal

Others

Excellent interpersonal and communication skills.

Speak, Read and Write English.

Qualifications

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Primary Location: AE-AE-United Arab Emirates

Work location/ موقع العمل: HOSP – Business Bay – Dubai, UAE HOSP – Business Bay – Dubai, UAE HOSP – Business Bay – Dubai, UAE, , Dubai

Job: Landmark Hospitality Front office

Organization: Citymax Hotels UAE

Schedule label /الجدول الزمني: Regular

Shift: Standard

Job Type: Full-time

Day Job

Job Posting/نشر تسمية الوظيفة: Apr 13, 2022, 12:22:03 AM