Citi Hiring for Segment and Portfolio Manager Job at Dubai Full Time

The segment and portfolio manager will drive and be fully responsible for retail base portfolio management – client retention and slide back management, portfolio quality, upgrades, win backs, NNM growth through locally and regional designed campaigns.

The role requires designing marketing communication to support campaigns

The role also requires identification of Retail bank / RM NPS related concerns and driving actions to improve the same.

Responsibilities:

Drive the strategic direction and implementation of segment strategy for Citigold, CPC and Citi Priority segments in order to achieve strategic goals including retention, increase in net new money and portfolio quality.

• Collect information on competitive banks value proposition and new platforms they are using to address client needs by conducting survey research, capabilities benchmarking etc and drive decision making to address this gap using collected data.
• Translate the research data into a road map to guide the strategy execution. Set business plan targets and manage month-to-month reporting and analysis, in conjunction with Retail banking management, decision management and sales teams
• Create and drive client and sales campaigns
• Work with partners in Legal, Compliance and Risk to align segment strategy with regulatory requirements.
• Drive delivery of regional campaigns and ensure regional data and business asks are executed in a timely manner.
• Drive automation of processes and client campaigns.
• Drive improvement retail bank and RM NPS.
• Ensure adequate reporting of campaigns and measures of success.
• Manage new projects as assigned.

Qualifications:

• 5-8 years of relevant experience
• Working knowledge of the business
• Ability to work with internal/external partners to deliver consumer facing solutions
• Ability to apply client mindset to shape solutions
• Ability to collaborate and partner with cross-functional teams as well as influence
• Demonstrated product/program management and marketing
• Consistently demonstrates clear and concise written and verbal communication
• Business acumen with ability to review alternate courses of action and comprehend trade off decisions

Education:

• Bachelor’s degree/University degree or equivalent experience

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Job Family Group:

Product Management and Development

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Job Family:

Product Management

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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