Citi Commercial Bank is a fast growing business with ambition to double the business within next 5 years. Mid Corporates is a core part of this strategy and is a major revenue contributor to the growth strategy.
Relationship Management Associate is responsible to support a team of Relationship Managers in UAE and the Mid Corporate Head, UAE in acquisition and management of all aspects of existing and new client relationships.
Job Background / Context:
Relationship Management Associate needs to be aware of country-specific capabilities, limitations, and KYC and lending regulations. S/he needs to have basic knowledge of the product suite offered, basic knowledge of Lending products, Trade, FX, and Cash Management as well as Approved Elsewhere Program (AEP) guidelines. This role requires excellent coordination with BSU (KYC), Customer Service,
Operations, Account Services Unit, Compliance/AML, CRMS, etc. as well as the overseas Parent Account Manager (PAM) or Global Implementation Manager and the client on all matters related to onboarding, account opening/closing, overdrawn account regularization, product and credit implementation, servicing, transactions handling, follow-up for issues or documentation and supporting the Relationship Managers in managing the end-to-end MC relationship. The RMA will be the first point of contact for client related escalations.
Key Responsibilities:
Risk and PAM to ensure delivery of quality products and services to customers
Development Value:
Knowledge / Experience:
Skills & Competencies:
Qualifications:
Competencies:
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group:
Commercial and Business Sales
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Job Family:
Relationship Management
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Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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