The Customer Service Operations Head is responsible for delivering and improving customer experience for Citi Global Wealth (CGW) UAE with regards to non-voice customer service (written enquiries and complaints). The incumbent would be also responsible to lead and manage escalations from business heads and stakeholders across CGW UAE, and ensure high compliance and regulatory standards.
Responsibilities:
Qualifications:
Excellent oral and written communication skills
Education:
Competencies:
Development Value:
–
Job Family Group:
Customer Service
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Job Family:
Service
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Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
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