Christian Dior Couture Hiring for Trainer Coach Fine Jewellery & Watches Job at Dubai Full Time

Position: Field Coach Trainer Middle East

Reports to: Training Manager

A Field Coach Trainer delivers a variety of trainings. They develop resources and coursework material and reports to the Training Manager for the Middle East region.

The Field Coach Trainer spend most of time on the boutique floor, they train and coach the sales team (collectively and individually) ,track best and worst sales performance based on KPI’s set by the company on a regular basis.

They will customise training according to Dior guidelines and to ensure they comply with the regions Area Managers and Boutique Managers development plans for the employees.

Training

Develop, evaluate, design, and implement training and staff development programs

Deliver training to employees

Acquire multimedia aids and educational materials

Provide support to Learners in order to assist them in achieving their qualification

Follow up on training needs based on performance appraisals

Develop a framework for testing and evaluation of training program

Financials

Participate in forecasting yearly training needs and budget

Optimise the use of training budget

Profile

Education: Bachelor’s degree in a relative field

• Experience required: Experience in a customer service field, preferably Retail.
• Fundamental knowledge and skills in Training and Development activities
• Ability to identify and satisfy the needs of internal and external customers, displaying commitment to meeting and exceeding their expectations
• Ability to use computer software and applications
• Ability to communicate and deliver thoughts and ideas effectively, using a variety of tools and mediums

Languages: Professional use of English and Arabic is required, French is a plus