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To be an instrumental team player in the day-to-day shop-floor functions within the boutique
- Sell products and contribute to the growth of sales in the store
- Maintain outstanding customer service as per Company standards
- To further career growth and development within the brand through mastery of retail
network practices and functions
- To animate your specific department through focused leadership, leading departmental
trainings, providing structured feedback and building a strong client base
Key Responsibilities
1/ SALES AND PERFORMANCE
- To convert clients entering the boutique with a personalized welcome, identifying their
expectations and by advising them on all product categories
- To achieve sales targets (of the boutique and allocated department) through effective use
of selling techniques, building clientele and product knowledge contributing to the global
team performance
- To demonstrate effective team work and leadership skills within the boutique and to assist
in the coaching/training of sales teams on departmental collection trainings
- To monitor and communicate through regular reporting fast/slow moving items, client
preferences, seasonal demands and other relevant information to management
2/ CUSTOMER RELATIONS AND SERVICES
- To develop outstanding relationships with key clients and enhance the retail experience
through superior customer service skills and product knowledge
- Ensure the upkeep of the sale space and the image of the store and to offer feedback on
ways to enhance visual merchandising of your department
- Managing key sales and clients for the department, through the use of client books and the
Be Dior system in order to optimize sales through enhancing these relationships
3/ BACK OFFICE SUPPORT
- Contributing to stock management in coordination with Administrative team
o Taking part in goods acceptance, pre-sale quality control and restocking after sales
o Carrying out, knowing and supervising product referencing and labeling of the
assigned department
o Taking part in stock take and stock rotation
- Efficiently carrying out delegated tasks
- Taking cash and handling tax and foreign currencies when required
Profile
The ability to demonstrate and apply professional/ technical expertise/ knowledge for the role or position
Fundamental knowledge of own discipline
ü Understands and applies fundamental concepts and principles of a professional discipline or technical specialty relating to the position
ü Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently in work tasks
ü Identifies new and better approaches to work processes and incorporates the same in his/her work
ü Analyzes the requirements and synthesizes proposals
ü Strives to keep job knowledge up-to-date through self-directed study and other means of learning
ü Demonstrates in-depth understanding and knowledge of the current guidelines and HR tools and utilizes these regularly in work assignments
Demonstrate basic knowledge of:
ü Principles and methods for showing, promoting, and selling products or services
ü Merchandizing, gift wrapping, cash handling
ü Trends in Fashion (designers, collections…), Beauty (Doing facials and make-over), Gifts (branding, composition…).
