Christian Dior Couture Hiring for IT Manager Job at Dubai Full Time

Christian Dior couture’s IT Department is looking for a new IT Manager.

The key responsibilities are:

• Responsible for supporting all users’ workstations, in terms of hardware and applications, as level 1 & 2 support
• Responsible of maintaining the overall IT infrastructure of the location, including the conference rooms equipment and the network equipment (IT closet, WiFi…)
• Onsite support for the Client Service Center software and the CTI (Computer Telephony Integration) component
• Strong Collaboration with the IS&T team, located in the country & HQ
• Work closely and regularly train the 3rd party Service desk team in charge of the level 0 & 1 support of all Dior users
• Create knowledge-base & document repository when needed.
• Lead the resolution actions, follow up and ensure the communication of incidents on the operating perimeter (system, storage, backup);
• Validate the associated change requests and control their proper execution.
• Manage and follow up on a daily basis the outsourcing suppliers (cloud services, tma…) To ensure that the contractual service levels provided are respected.
• To be the IT operations referent on projects with respect to project teams and business: support technical project managers and project teams in the production of operating files, validate production kits, participate in project committees to ensure that supervision and operating requirements are taken into account in projects.
• Monitor the resolution of incidents and contribute to the continuous improvement of services.
• Participate in service providers’ management bodies and communicate on the activity.
• Participate actively in the service life cycle.
• Ensure the proper implementation of monitoring tools to track the availability and performance of platforms within the scope. Publish the associated dashboards.
• Monitor services and suppliers in order to re-evaluate them and make them evolve regularly.
• Supervise and lead the internal operations team.
• Distribute the team’s tasks, monitor their progress and report on them.

• Over 5-years or more of experience in IT on a similar position.
• Bachelor’s Degree in computer science or equivalent.
• Hands-on experience with troubleshooting and repairing complex IT issues.
• Previous experience in a call center environment will be a plus.
• Previous experience in help desk support will be a plus.
• Proficiency in IT workplace support with devices such as desktop, laptop, monitor, mouse, keyboard, printer and etc.
• Proficiency in digital workplace including Windows, Microsoft Office 365 including Teams and OneDrive, Chrome, IE, Zoom.
• Expertise configuring and managing Apple iOS.
• Expertise in Microsoft Active Directory and managing Group Policy.
• Proficiency Windows 10; Server 2016 and 2019.
• Exposure on TCP/IP protocols and LAN/WAN configuration.
• Fluent in English speaking preferred and written communication with regional/global team is required.