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Supports sales representatives in administrative areas. May be responsible for customer administrative support, such as order fulfillment.
Responsibilities for this position may include but are not limited to:
Customer Resolution & Relationship Development
- Partners with Marketing/Territory Managers and acts as the single point of contact for customers in the bid-to-contract process during annual bid season, acts as backup for negotiation of renewed and new business, resolves contractual issues that arise, and implements changes resulting from new tax, environmental, legal, and business requirements affecting Aviation customers
- Develops strong secondary customer relationships (primary being held by Marketing Managers) with the airline fuel procurement team and understands their structures and tender processes
- Acts as liaison for third-party affiliates on product supply and credit clearance and works with Operation Managers on contract/supply notifications and fuel releases. Serves as back up to Marketing/Territory Managers and Aviation Support team for customer communications during high level bid activities or absences
- Knows the customers, Aviation’s products/programs and communicates their value, understands the Company’s systems/processes/organizational structure, is empowered to resolve any questions/issues/requests, and is accountable for the successful resolution of airline customer inquiries
- Researches and resolves customer inquiries, disputes, and identifies solutions from root cause analysis. Provides follow-up and resolves any issues that have been escalated and/or cannot be resolved by regional Marketing Service partners
- Manages and supports the Marketing programs by creating the necessary data within the core systems, documents the new processes and procedures, develops internal controls, and coordinates implementations with other impacted organizations and subsidiaries. Responsible for data integrity of analysis and outputs
- Actively participates in customer visits to improve and drive understanding of customer needs
- Understands how customer relationships impacts Customer Global Aviation strategic objectives and market drivers.
- UAE – Level 2 inventory/supply/Asia Pacific escalation & resolution, General Aviation – Ensures timely interaction with Products Storage And Trading to resolve problems around location supply (i.e.: domestic or foreign trade zone)
- Support Chevron’s Business Development team in orderly exit and entry from locations/airports with minimal impact on customer relationship.
Marketing Management Decision Support
- Performs reporting & trend analysis of customer, and customer-location profile/data for their respective Marketing Manager/Territory Managers. Provides respective Marketing/Territory Manager location and customer-based data analysis to Regional team lead for regionally consolidated reporting
- Accurately applies and understands outputs of globally standard processes and tools, including SALESFORCE for location and customer analysis/reporting and Demand Forecasting Tools. Uses SALESFORCE dashboards to track marketing activities.
- Maintains basic understanding of customer relationship’s impact on the Business Uu’s objectives and customer/market drivers
- Leads location (airport) & account (customer) planning at strategy sessions (Airport Profile Meetings/APM) and reviews & remediation plan assistance to drive profitable decision making. Responsible for finalizing airport volume and earnings plans feeding into the Business Plan
Others
- Participates on some special projects and industry events as needed
- Provides ad hoc meeting coordination and facilitation as required
- Provides ad hoc support for procurement and order processing as required
- Entry-level meeting facilitation – including determining action items, agenda developed
Required Qualifications:
- Degree/Diploma in Business or Marketing or equivalent
- Minimum 3 to 4 years of relevant working experience
- Good analytical and organizational capabilities
- Excellent communication, problem solving and interpersonal skills
- Strong teamwork
- Demonstrated initiative to continuously seek enhancements in work processes and engagements
- Proficient in Microsoft Office applications
Chevron participates in E-Verify in certain locations as required by law.
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